Legal Practices Support, Data Specialist

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Conduct research, investigations, and resolution of billing, payment, and data-related challenges across legal eBilling, claims, and payment systems.

• Determine the root causes of discrepancies and collaborate with relevant stakeholders to coordinate resolutions.

• Ensure the maintenance of accurate and consistent billing, payment, and vendor data across various platforms.

• Assist with daily operations related to legal billing and payment administration.

• Act as a primary point of contact for law firms, vendors, Audit Attorneys, and internal business partners concerning billing, payment, and system-related inquiries.

• Elevate complex issues as necessary and monitor them until resolution.

• Utilize Microsoft Office applications, Hartford claim systems, and eBilling platforms to facilitate daily business activities and resolve issues.

• Foster and sustain productive relationships through professional, prompt, and effective communication.

• Record issue resolution activities and maintain appropriate documentation.

• Identify recurring issues and contribute to process enhancements that improve efficiency and data quality.

⛳️ Requirements

• A minimum of 3 years of experience in legal services, billing, claims, customer support, data management, or a similar business function.

• Proven experience in researching and resolving operational, billing, payment, or data-related issues.

• Exceptional attention to detail and a strong commitment to accuracy.

• Proficient in Microsoft Office applications, particularly Excel.

• Experience in working with multiple systems and managing extensive volumes of information.

• Strong organizational, problem-solving, and time-management abilities.

• Effective communication skills with both internal and external business partners.

• High School Diploma is required.

• Preferred experience with legal eBilling platforms, claims systems, or payment systems.

• Excellent collaborative skills within a team environment.

• Customer-centric approach.

• Strong research and problem-solving capabilities.

• Ability to build effective relationships with law firms, vendors, and internal business partners.

• Outstanding written and verbal communication skills.

• Comfortable navigating multiple systems and applications.

• Capable of managing competing priorities and adhering to deadlines.

• Highly detail-oriented with a significant focus on data quality and accuracy.

• Self-motivated individual capable of working independently while staying aligned with team goals.

• A curious mindset with a willingness to learn and embrace emerging technologies, including AI.

🏝️ Benefits

• Options for hybrid or fully remote work.

• Work schedule from Monday to Friday, 8:00 AM-5:00 PM (Eastern/Central).

• Opportunities for short-term or annual bonuses.

• Long-term incentive programs.

• On-the-spot recognition for outstanding performance.