Legal Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and consistently enhance the service delivery model of the Legal Department.

• Recognize pain points where legal operations intersect with the business and devise improved workflows.

• Develop and manage legal intake and triage processes, starting with the review of marketing and advertising.

• Establish scalable systems for contract and knowledge management.

• Design the operating model for the legal department, covering intake, triage, execution, retention, and reporting.

• Create workflows for high-volume request categories.

• Implement and refine processes for contract management, knowledge management, and e-billing.

• Generate and document the contract approval matrix, along with contracts and regulatory playbooks, and create self-service resources.

• Oversee the selection, implementation, and integration of legal technology, including intake/workflow systems and Contract Lifecycle Management solutions.

• Ensure the legal technology tools are utilized to their maximum potential.

• Collaborate with Finance, IT, and other departments to synchronize legal technology and data with broader organizational systems and objectives.

• Assist legal leadership in formulating the department’s strategic plan and objectives.

• Track performance against strategic targets.

• Develop metrics and dashboards to inform staffing, budgetary, and prioritization decisions.

• Provide data-driven insights that facilitate change.

• Lead cross-functional initiatives involving Finance, IT, Marketing, and other collaborators.

• Report to the Associate General Counsel - Commercial and engage with the legal organization and business partners.

⛳️ Requirements

• Over 5 years of experience with substantial exposure to legal operations, including legal ops, process enhancement, program management, or business operations within a legal, regulatory, compliance, or policy context.

• Previous experience in a legal, regulatory, compliance, or policy setting is strongly preferred.

• Practical experience in deploying legal or business technology platforms (e.g., intake/workflow, CLM, DMS, e-billing).

• A willingness to learn and manage new tools is a fundamental requirement.

• Familiarity with financial concepts such as budgeting, accruals, and cost management.

• Ability to confidently engage with executives, outside counsel, and technology vendors.

• A process-oriented mindset, with the capability to design, document, and implement enhanced workflows.

• Proficiency in gathering data, building a case, and convincing stakeholders to embrace new processes.

• Excellent written, verbal, and listening abilities.

• Capacity to convey detailed or complex processes clearly to lawyers, executives, and business partners.

• Skill in collaborating across various levels, personalities, departments, and external stakeholders.

• An analytical mindset with the ability to connect data across different processes.

• A strong sense of values and ethics.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.