Legal Intake Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assess calls from our Call Center and serve as the initial point of contact for immigration clients seeking solutions.

• Execute high-volume outbound and inbound communications (50+ calls daily).

• Evaluate leads and pinpoint viable opportunities.

• Transform inquiries into consultations and retain clients utilizing effective sales strategies.

• Establish trust with clients while managing sensitive and critical situations.

• Keep precise records in CRM systems and sales pipelines.

• Achieve and surpass daily, weekly, and monthly sales objectives.

• Collaborate with internal teams to enhance client experience and conversion rates.

• Maintain the firm’s standards with professionalism, urgency, and empathy.

⛳️ Requirements

• Full professional proficiency in English and Spanish (C1 level).

• 2–3 years of proven success in phone sales.

• Background in legal intake or immigration client consultations.

• Demonstrated ability to close deals or convert leads into paying clients.

• Experience in KPI or metrics-driven settings.

• Excellent communication and interpersonal skills.

• Capacity to manage a high volume of calls and multitask efficiently.

• Bachelor’s degree preferred or equivalent experience.

• Proficient with CRM systems and remote communication tools.

• Capability to accept payments in USD via PayPal.

• A reliable laptop or desktop (minimum 8GB RAM, Core i5 or higher).

• Stable 10 Mbps internet connection to ensure optimal performance.

🏝️ Benefits

• Competitive hourly wage.

• Monthly bonuses based on performance.