Legal Assistant, Medical Records & Billing

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Take ownership of the medical records and billing retrieval process from the initial request through to follow-up, receipt, verification, upload, and team notification.

• Acquire comprehensive records and bills from hospitals, physicians, clinics, imaging centers, EMS, specialists, chiropractors, and other healthcare providers.

• Prepare precise HIPAA authorizations and provider-specific request forms.

• Conduct weekly or more frequent follow-ups with providers and billing departments, monitoring turnaround times and highlighting unresolved delays.

• Maintain a tracking system for pending requests, follow-up dates, deadlines, and missing documents across active cases.

• Verify records and bills, including dates of service and patient information; identify and rectify issues such as missing treatment, missing providers, duplicate records, and other discrepancies.

• Organize, label, and upload records and bills into Filevine, update case statuses, and inform the team when documents are received or when gaps need attention.

• Assist attorneys and case managers with insurance claim filing, provider reduction requests, client updates, and other pre-litigation case requirements.

⛳️ Requirements

• Experience in personal injury at a U.S. law firm, with direct responsibility for retrieving both medical records and medical bills.

• Proficiency in preparing HIPAA authorizations, completing provider-specific forms, and submitting requests to hospitals and other medical providers.

• Capability to manage a high-volume workload of 80–100+ active cases with reliable systems for tracking requests, follow-ups, deadlines, and missing documents.

• Persistent and professional communication with providers, ensuring effective follow-up, along with clear spoken and written English.

• Strong attention to detail when reviewing records, bills, dates of service, and patient information, with the initiative to address gaps and keep the team updated without repeated prompts.

• Experience with Filevine is preferred.

• Familiarity with ChartSwap, Sharecare, Clearpath, MRO, or CIOX is preferred.

• Exposure to Medicare, Medicaid, or subrogation is preferred.

• Personal injury experience in Texas is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible working arrangements available.