Legal Assistant

This is a fully remote position, open to applicants in South Africa, +1 more country.

📋 Description

• Direct correspondence and documentation to the relevant team members

• Assist in the daily administrative functions of the legal team

• Help clients with non-legal administrative inquiries and general information

• Address client questions via email and telephone

• Offer general legal administrative assistance for ongoing matters

• Organize and manage case-related documents, emails, and information

• Open, arrange, and maintain electronic client and case files

• Anticipate standard client requirements and enhance the client experience

• Establish positive relationships with clients and uphold a reassuring communication style

• Schedule meetings or relay messages to the attorney

• Ensure clients receive logistical details prior to scheduled appearances

• Confirm upcoming court dates and scheduled meetings

• Safeguard confidential and sensitive client information

• Elevate legal inquiries that necessitate attorney involvement

• Identify the nature of client requests and offer suitable administrative support

• Manage approximately five incoming client calls each day

• Perform administrative follow-up related to client matters

• Forward relevant third-party communications to clients

• Monitor incoming communications through Microsoft Outlook

• Contact courts and pertinent offices to verify appearances, appointments, and logistical details

• Provide court addresses, appointment specifics, and scheduling information

• Oversee email communications and direct essential correspondence accordingly

• Follow up with clients and convey administrative updates

• Schedule client appointments and coordinate the attorney’s calendar

• Act as a professional point of contact for existing clients

• Keep track of deadlines and ensure timely completion of administrative tasks

• Assist with electronic filing and routine case management procedures

⛳️ Requirements

• Prior experience in a law firm or legal setting is essential

• Experience as a Legal Assistant, Legal Administrator, Client Care Assistant, or in a comparable role is preferred

• Exceptional written and verbal English communication skills are mandatory

• Proficient computer skills and the ability to adapt to new legal and communication platforms are required

• Experience managing professional email inboxes and calendars is necessary

• Proven ability to handle confidential and sensitive client information is required

• Work schedule: Monday through Friday, 9:00 AM to 5:00 PM

• Proficient in Microsoft Outlook for email and calendar management

• Familiarity with LEAP Legal Software for case and legal practice management

• Knowledge of Zoltiles phone application for communication is preferred

• Previous experience with LEAP Legal Software or Zoltiles is advantageous but not mandatory, provided the candidate is willing to learn new software

• Work shift: 9:00 AM - 6:00 PM EST/EDT (United States of America)

🏝️ Benefits

• Remote job opportunity

• Great Place to Work Certification environment