Leave Solutions Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee customer relationships, education, guided implementation, growth, and retention for Leave of Absence and Disability cases.

• Provide support for FMLA, Disability, PFL/PFML, company leaves, state leaves, ADAAA, stay-at-work, check-cutting, and advice-to-pay plan coordination.

• Consult with clients by leveraging expertise in Leave of Absence and Disability integration.

• Comprehend client cultures and objectives, making recommendations to enhance benefit offerings.

• Foster proactive relationships with clients, brokers, and market partners through face-to-face and in-person engagements.

• Manage relationships with high-profile clients and brokers.

• Lead meetings with clients and partners, creating strategic consultative materials.

• Assign action items and set expectations for team members.

• Assess and implement opportunities to boost participation, add coverage lines, and enhance client education.

• Develop and present client training, marketing, and enrollment strategies.

• Collaborate with the sales team on joint strategies.

• Formulate and execute book-of-business strategies that align with organizational initiatives, profitability and persistency targets, segment requirements, Voya’s value proposition, and client needs.

• Collect market trends and competitor insights while evaluating technology partners and platforms.

• Create engaging content for clients and brokers that enriches the Voya narrative.

⛳️ Requirements

• A bachelor's degree or equivalent experience is strongly preferred.

• Preferably 5 or more years of experience in the employee benefits or insurance industry.

• Required insurance licensing is necessary.

• Strong consultative abilities; capable of broad thinking when resolving issues and making decisions.

• Preferred knowledge in specific segments/specialties.

• Experience in medical, disability claims, or leave management is advantageous.

• Exceptional skills in relationship building, management, interpersonal communication, and partnerships.

• Pre-sales expertise that aids in influencing and selling Voya’s value proposition.

• Proven track record of critical thinking; able to analyze data and provide effective recommendations.

• Excellent communication, presentation, negotiation, persuasion, and conflict management abilities.

• Capacity to anticipate client needs and provide education.

• Robust organizational, planning, time management, and delegation skills.

• Strong leadership qualities; capability and willingness to coach and mentor others.

• Comprehensive understanding of underwriting and risk concepts.

• In-depth knowledge of the entire Voya product portfolio to educate and cross-sell products/services to brokers and clients.

• Strong business and financial acumen.

• Proficient computer skills.

• Willingness to travel as necessary.

🏝️ Benefits

• Health, dental, vision, and life insurance coverage.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan, which includes an employer-paid cash balance retirement plan (4%).

• Tuition reimbursement of up to $5,250 per year.

• Paid time off, consisting of 20 days of PTO, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.

• Annual cash incentives, sales incentives, and/or long-term incentives based on role and achievement of annual performance objectives.