Learning Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional virtual training and coaching designed for adult learners.

• Ensure alignment with client expectations as well as Aspire’s standards of service excellence.

• Conduct training for new hires, specialized topics, ongoing education, and client-specific needs in a remote setting.

• Deliver post-training support to promote the success of team members.

• Guarantee that every class participant achieves certification per company standards, processes, and procedures.

• Organize training logistics, which includes scheduling, setting up virtual sessions, managing systems access, tracking attendance, and overseeing LMS administration.

• Maintain consistency in training and offer feedback to L&D Management, Service Delivery, Client Services, and HR.

• Provide post-training coaching and support during the transition to live calls.

• Conduct knowledge checks, evaluations, and certification tasks.

• Collaborate with Client Services during new client implementations and program updates.

• Participate in virtual or onsite Train-the-Trainer sessions with clients and disseminate training to Aspire teams.

• Work with Quality teams to identify trends in calls/emails and integrate findings into training and coaching.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must reside in the United States of America.

• Proficient in adult learning principles, classroom management, and engaging learners.

• Outstanding presentation, facilitation, and coaching abilities.

• Capable of maintaining a strong professional presence through verbal and written communication, as well as workplace demeanor.

• Thrive in a dynamic environment, showcasing resourcefulness and adaptability.

• Strong skills in collaboration and coordination with stakeholders, management, and peers.

• Ability to adjust style and methods to accommodate diverse learner requirements.

• Comfortable using technology, including virtual platforms, LMS, and training tools.

• Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio.

• At least three (3) years of experience in leading, coaching, and supporting a team in a supervisory or management role is required.

• Preferred comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations.

• High school diploma or equivalent required; university degree preferred.

• Required to communicate in English both verbally and in writing in a polished and professional manner.

• Flexible and adaptable schedule is necessary.

• Must have a dedicated, quiet, and private workspace free of distractions.

• Ability to sit at a desk for extended periods, with a minimum of 8 hours per day.

• Reliable high-speed internet connection that meets company standards is essential.

• Capable of operating a computer keyboard, mouse, and other office equipment.

• May occasionally need to walk, stand, or lightly lift items up to 10 pounds.

🏝️ Benefits

• Accessibility accommodations are available upon request for candidates participating in all aspects of the selection process.