Learning Experience Designer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Design, develop, and assess learning experiences from needs analysis through to implementation and evaluation.

• Create e-learning modules, instructor-led training, virtual sessions, videos, job aids, and performance support materials.

• Collaborate with business leaders, supervisors, team coaches, and subject matter experts to grasp operational workflows and learning requirements.

• Conduct on-site observations, job shadowing, and side-by-side assessments to gather insights.

• Identify performance gaps and convert observations and business needs into effective learning solutions.

• Suggest learning formats based on objectives, audience requirements, complexity, timelines, and available resources.

• Facilitate the adoption of new tools, processes, and working methods through learning and change support materials.

• Integrate learning into daily workflows and enhance employee capabilities.

• Apply principles of adult learning and instructional design methodologies.

• Utilize learning technologies and AI-enhanced tools to enhance content creation and delivery.

• Assess the effectiveness of learning initiatives and refine training materials, employee performance, and business outcomes.

• Uphold instructional design standards and quality across all deliverables.

• Operate independently at an FBS hub while coordinating with the wider CAS Training Design team.

• Share knowledge of instructional design and best practices with subject matter experts and business partners.

⛳️ Requirements

• Proven experience in instructional design, learning experience design, training development, or a similar field.

• Strong foundation in instructional design principles and adult learning theories.

• Experience in crafting learning solutions for operational teams, especially in back-office, non-phone, or vendor-facing settings.

• Demonstrated ability to conduct needs assessments, pinpoint performance gaps, and convert business requirements into learning solutions.

• Proficiency in developing e-learning, instructor-led training, videos, job aids, and performance support resources.

• Capability to conduct job shadowing and observe employees in their work settings.

• Excellent stakeholder management and communication capabilities.

• Ability to work autonomously, prioritize effectively, and produce high-quality results.

• Fluent in English, with the ability to communicate effectively with international stakeholders.

• Familiarity with learning technologies and digital content creation tools.

• Ability to manage multiple projects with overlapping deadlines.

• Strong interpersonal, communication, presentation, and problem-solving skills.

• Proficient in Microsoft Office applications, including Word and PowerPoint.

• Valid local legal authorization to work in the country where the role is based at the time of hiring.

• Bachelor’s degree in a relevant field is preferred but not mandatory.

🏝️ Benefits

• Competitive salary opportunities.

• Performance-based bonuses.

• Comprehensive benefits package.

• Ongoing training and development resources.

• Support for work-life balance.