Learning Coach – Reporting

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with internal teams and external partners to enhance, personalize, and optimize operational workflows within OCHIN member organizations.

• Work alongside member leadership, including executive stakeholders, to evaluate workflows and identify areas for optimization.

• Play a key role in strategic decision-making and member engagement strategies.

• Conduct engaging training sessions for diverse audiences through personalization labs, instructional sessions, on-site support, and cohort-based learning during and following Epic system go-lives.

• Offer workflow coaching, optimization, and best-practice advice to both OCHIN members and internal staff.

• Assist members and internal stakeholders in navigating operational changes and implementing change-management strategies.

• Create, develop, and improve learning programs, training materials, lesson plans, and training resources.

• Gather and analyze feedback and learning data to enhance learning activities, workflow adoption, and training effectiveness.

• Partner with HCCN, Clinical Informatics, Research, and other OCHIN departments on special projects, grant initiatives, and workflow enhancement efforts.

• Configure Epic system components and document any system changes and enhancements.

• Mentor and guide peers and new team members.

• Travel as necessary to support Go-Live installations or training initiatives.

⛳️ Requirements

• Epic experience is a must.

• Epic certification/accreditation/proficiency in Cogito or Patient Access is preferred.

• Familiarity with Epic reporting tools, including Cogito, Clarity, and Caboodle is required.

• Previous experience supporting Epic users is preferred.

• Completion of a 50–60-minute competency assessment prior to the team interview is necessary.

• Must be legally authorized to work in the United States on a permanent basis at the time of application.

• Not eligible for employment visa sponsorship now or in the future.

• Capability to work independently and efficiently from a home office setting.

• Access to high-speed internet service.

• Ability to work in a distraction-free environment.

• Proficient in reading, speaking, writing, and understanding English.

• Willingness to travel nationally up to 20% for on-site Go-Live support, or as required by OCHIN's business needs.

• Comfortable appearing on camera for all virtual meetings.

• Ability to sit for extended periods; stand and walk; use hands for various tasks; and reach with hands and arms.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional growth and advancement.

• Support for a healthy work-life balance.

• Comprehensive benefits package.

• Option for remote work from home.

• Virtual home-office setting.

• Nationwide travel assistance for Go-Live installations or training.