Learning Coach – Billing, Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with internal teams and external partners to enhance, personalize, and optimize operational workflows across OCHIN member organizations.

• Work alongside member leadership, including executive stakeholders, to evaluate workflows, pinpoint optimization prospects, and aid in strategic decision-making and member engagement efforts.

• Conduct engaging training sessions for diverse audiences using various modalities, such as personalization labs, instructional sessions, on-the-spot support, and cohort-based learning during and post Epic system implementations.

• Offer workflow coaching, optimization strategies, and best practice guidance to OCHIN members and internal staff.

• Assist members and internal stakeholders in navigating operational transformations and implementing change management strategies.

• Help design, develop, and enhance educational programs, training materials, lesson plans, and instructional aids.

• Gather and analyze feedback and learning data to enhance learning activities, workflow adoption, and training efficacy.

• Collaborate with HCCN, Clinical Informatics, Research, and other OCHIN departments on special projects, grant initiatives, and workflow improvement efforts.

• Configure Epic system components and document any system changes and enhancements.

• Mentor and coach colleagues and new team members.

• Provide on-site support for member organizations during new software installations when necessary.

• Perform other assigned duties.

⛳️ Requirements

• A minimum of 5 years of experience in a similar or relevant role is required.

• A total of 10 years of applicable experience is preferred.

• Epic Certification/Accreditation/Proficiency must be obtained within 6 months of hire.

• Ability to work independently and effectively from a home office setting.

• High-speed internet service is required.

• Must be able to work in a distraction-free environment.

• Willingness to travel nationally as business needs arise.

• Must be legally authorized to work in the United States on a permanent basis at the time of application.

• This position is not eligible for employment visa sponsorship now or in the future.

• Candidates must pass a computer literacy assessment and competency evaluation during the selection process.

🏝️ Benefits

• Competitive compensation package.

• Support for work-life balance.

• Opportunities for professional growth and advancement.

• Comprehensive benefits package (details available on the employer's website).

• Remote work flexibility from home.

• Continuous skill development opportunities.

• Professional development through learning initiatives, mentoring, and coaching.

• Encouragement of immunization support for workforce members.