Learning and Development Consultant

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Design and maintain the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform.

• Assess and enhance the performance of AI agents, including chatbots, assistants, and dynamic interfaces.

• Manage and curate knowledge bases ready for retrieval-augmented generation (RAG), metadata taxonomies, and digital content pipelines.

• Create feedback loops, telemetry monitoring systems, and analytics dashboards to detect data drift, inaccuracies, hallucinations, and malfunctioning API integrations.

• Aid in the advancement of the Digital Learning Center's UI/UX and automated intake funnel using APIs, webhooks, and prompt engineering techniques.

• Develop reporting models and KPI dashboards to monitor click paths, resolution times, completion rates, Net Promoter Score (NPS), behavioral changes, and learning return on investment (ROI).

• Collaborate with People Leaders, design teams, and technical stakeholders across agile sprint teams.

• Set KPIs, evaluation frameworks, and analytics pipelines for learner engagement, skill development, and business outcomes.

• Perform both quantitative and qualitative evaluations of learning to determine impact, calculate financial ROI, and enhance interventions.

• Implement the strategy, lifecycle, and execution of executive analytics dashboards and learning data portals.

⛳️ Requirements

• Bachelor's degree or four or more years of relevant work experience.

• Minimum of four years of pertinent experience, as evidenced by work and/or military experience or specialized training.

• Proficiency in evaluation data analytics and/or learning operations.

• Current experience in HR and/or Learning & Development.

• Familiarity with digital learning platforms and digital transformation initiatives.

• Willingness to travel up to approximately 25% of the time.

• Experience in data modeling, statistical analysis, and business intelligence reporting.

• Knowledge of SQL/API protocols, data evaluation methodologies, AI-augmented systems, and large language model (LLM) integration.

• Project management skills and understanding of process design principles such as Six Sigma.

• Capability to utilize real-time analytics for enhancing learning design and effectiveness.

• Experience in presenting complex technical models and performance results to senior leadership.

• Technical expertise in predictive modeling, machine learning applications in Learning & Development, and automated data pipeline optimization.

• Background in scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences.

• Knowledge of applying Lean Six Sigma process design principles.

• Familiarity with change management methodologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Basic and supplemental life insurance.

• AD&D insurance.

• Identity theft protection.

• Pet insurance.

• Group home and auto insurance.

• Matched 401(k) savings plan.

• Up to 8 company-paid holidays each year.

• Up to 6 personal days annually.

• Paid parental leave.

• Adoption assistance.

• Tuition assistance.

• Additional incentives.

• Potential for premium pay, including overtime, shift differentials, holiday pay, and allowances.

• Up to 15 days of vacation annually for newly hired employees, increasing with tenure.

• Remote work from home options.

• Occasional in-person training sessions and meetings.