Learner Support Specialist, Dutch Speaker

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Act as the main point of contact for learners through email, phone calls, and the Dynamics CRM ticketing system.

• Handle a large volume of learner inquiries and cases from the first point of contact until resolution.

• Assist learners throughout their educational experience by providing guidance on platforms, tools, resources, and program requirements.

• Record and manage learner interactions and feedback within Dynamics CRM.

• Address learner concerns and pinpoint possible reasons for dissatisfaction.

• Relay pertinent learner feedback to internal teams.

• Resolve and escalate complex or sensitive learner issues, ensuring appropriate follow-up until resolution.

• Coordinate requests related to learners and programs within the Learnlight Platform.

• Work collaboratively with Client Success Management and Trainer Management teams.

• Achieve SLAs, productivity targets, operational standards, and quality benchmarks.

• Foster a positive and consistent experience for learners.

⛳️ Requirements

• Advanced proficiency in both Dutch and English languages.

• Proficiency in additional languages is an advantage.

• A positive, empathetic, and professional approach to customer service.

• Ability to multitask, prioritize, and manage time efficiently.

• Capability to navigate challenging situations with diplomacy and professionalism.

• Proficient in Microsoft Office 365.

• Availability for full-time work.

• Résumé submitted in English.

🏝️ Benefits

• Remote work-from-home culture.

• Opportunities to collaborate with colleagues in regional offices (if applicable).

• Generous paid time off, including both public and personal holidays.

• Two company-wide days off each year.

• Language learning opportunities.

• Access to masterclasses and professional development initiatives.

• A supportive culture of coaching and constructive feedback.

• Virtual wellbeing sessions.

• Team-building activities.

• Informal social clubs.

• Intercultural Assessment to enhance collaboration across diverse cultures.

• Referral bonus through the referral program (conditions apply).

• Commitment to Diversity, Equity, and Inclusion Workplace Certification.