Lead Solutions Engineer – Verticals

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a committed Solution Engineering partner for SLED, Higher Education, and Manufacturing sales teams.

• Grasp industry-specific requirements, purchasing landscapes, and business obstacles.

• Collaborate with clients to pinpoint and tackle essential business, operational, and technological issues.

• Work alongside Account Executives throughout the sales process.

• Execute technical and business discovery to help formulate solution strategies.

• Convert customer needs into clearly defined business and technical solutions.

• Create and present tailored Freshworks product demonstrations.

• Clearly communicate Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive stakeholders.

• Develop standardized vertical-specific demonstrations, solution narratives, and best practices.

• Collaborate with Sales, Product, Marketing, Customer Success, and additional teams.

• Provide industry insights and customer feedback to the broader organization.

• Keep up to date with industry trends, technological priorities, and customer demands.

• Promote the Freshworks user experience and AI-first platform features.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a related pre-sales role.

• Background in supporting or selling SaaS solutions within SLED, Higher Education, or Manufacturing sectors.

• Strong comprehension of industry-specific customer needs, purchasing processes, and technology priorities.

• Preference for candidates with experience in ITSM, ITAM, ITOM, ESM, or similar enterprise technology platforms.

• Exceptional presentation and storytelling capabilities.

• Ability to convey complex technical concepts and business value to various audiences.

• Demonstrated capacity to collaborate cross-functionally on intricate business and technical challenges.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Capability to manage multiple opportunities and priorities within a fast-paced sales environment.

• Highly motivated, execution-focused, and adept at operating with a strong sense of urgency.

• Experience in positioning or selling AI-enabled solutions is preferred.

• A Bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Flexible thinking and opportunities to advance your career.

• An inclusive workplace that fosters equal opportunities.

• Eligibility for variable compensation.