Lead Solutions Engineer – Verticals

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a dedicated Solution Engineering partner for the SLED, Higher Education, and Manufacturing sales teams.

• Cultivate an understanding of industry-specific requirements, purchasing conditions, and business challenges.

• Collaborate with clients to identify and resolve business, operational, and technological issues.

• Work alongside Account Executives throughout the entire sales process.

• Perform technical and business discovery to formulate solution strategies.

• Collect and convert customer requirements into both business and technical solutions.

• Create and present tailored Freshworks product demonstrations.

• Convey the capabilities of Freshworks ITSM, ITAM, ITOM, ESM, and AI to both technical and executive audiences.

• Develop repeatable, industry-specific demonstrations, solution narratives, and best practices.

• Collaborate with Sales, Product, Marketing, Customer Success, and other departments.

• Integrate industry insights and customer feedback into the wider organization.

• Stay updated on industry trends, technology priorities, and customer demands.

• Promote the Freshworks user experience and AI-first capabilities.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a similar pre-sales role.

• Background in supporting or selling SaaS solutions to SLED, Higher Education, or Manufacturing sectors.

• Strong understanding of industry-specific customer needs, purchasing processes, and technology priorities.

• Preferred experience with ITSM, ITAM, ITOM, ESM, or other related enterprise technology platforms.

• Exceptional presentation and storytelling abilities.

• Capability to convey intricate technical concepts and business value to varied audiences.

• Demonstrated ability to collaborate across functions on complex business and technical issues.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Proficiency in managing multiple opportunities and priorities within a fast-paced sales environment.

• Highly motivated, results-oriented, and adept at working with a sense of urgency.

• Experience in positioning or selling AI-enabled solutions is a plus.

• A Bachelor’s degree is preferred but not mandatory.

🏝️ Benefits

• Eligibility for variable compensation.

• Flexible thinking and opportunities for career advancement.

• An inclusive workplace and equal opportunity environment.