Lead – Solutions Engineer, Verticals

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as a committed Solution Engineering partner to the SLED, Higher Education, and Manufacturing sales teams.

• Gain a deep understanding of industry-specific requirements, purchasing environments, and business obstacles.

• Collaborate with clients to identify and resolve business, operational, and technological challenges.

• Work alongside Account Executives throughout the entire sales cycle.

• Perform technical and business discovery to formulate solution strategies.

• Convert customer needs into viable business and technical solutions.

• Create and present tailored demonstrations of Freshworks products.

• Clearly communicate Freshworks ITSM, ITAM, ITOM, ESM, and AI functionalities to both technical and executive stakeholders.

• Develop repeatable, vertical-specific demonstrations, solution narratives, and best practices.

• Collaborate with Sales, Product, Marketing, Customer Success, and other teams.

• Distribute industry insights and customer feedback across Freshworks.

• Keep abreast of industry trends, technological priorities, and customer requirements.

• Promote the user experience and AI-first capabilities of the Freshworks platform.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a similar pre-sales role.

• Background in supporting or selling SaaS solutions to SLED, Higher Education, or Manufacturing sectors.

• Strong grasp of industry-specific customer needs, purchasing processes, and technological priorities.

• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is highly preferred.

• Exceptional presentation and storytelling abilities.

• Capability to convey complex technical ideas and business value to a variety of audiences.

• Proven track record of working cross-functionally on intricate business and technical issues.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Ability to juggle multiple opportunities and priorities in a fast-paced sales environment.

• Highly motivated, results-oriented, and comfortable working with a strong sense of urgency.

• Experience in positioning or selling AI-enabled solutions is preferred.

• A Bachelor’s degree is preferred, though not mandatory.

🏝️ Benefits

• Eligibility for variable compensation.

• Flexible working environment and thinking.

• Opportunities for career advancement.

• An inclusive workplace.