Lead Solutions Engineer – Verticals

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as a dedicated Solution Engineering collaborator for SLED, Higher Education, and Manufacturing sales teams.

• Cultivate an understanding of industry-specific requirements, purchasing landscapes, and business obstacles.

• Work alongside customers to pinpoint essential business, operational, and technological issues.

• Collaborate with Account Executives throughout the entire sales process.

• Perform technical and business exploration to shape solution strategies.

• Collect and convert customer needs into business and technical solutions.

• Create and present tailored Freshworks product demonstrations.

• Clearly communicate Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.

• Develop repeatable, industry-specific demonstrations, solution narratives, and best practices.

• Partner with Sales, Product, Marketing, Customer Success, and other teams.

• Bring industry insights and customer feedback to the wider organization.

• Remain updated on industry trends, technology priorities, and customer demands.

• Advocate for Freshworks' user experience and AI-first platform capabilities.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a similar pre-sales role.

• Background in supporting or selling SaaS solutions within SLED, Higher Education, or Manufacturing sectors.

• Strong comprehension of customer needs, purchasing processes, and technology priorities across various industry verticals.

• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is highly desirable.

• Exceptional presentation and storytelling abilities.

• Capability to convey intricate technical concepts and business value to diverse audiences.

• Proven record of working cross-functionally on complex business and technical issues.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Ability to handle multiple opportunities and priorities in a fast-paced sales environment.

• Highly motivated, results-oriented, and comfortable working with a sense of urgency.

• Experience in positioning or selling AI-enabled solutions is preferred.

• A Bachelor’s degree is preferred but not mandatory.

🏝️ Benefits

• Eligibility for variable compensation.

• Flexible thinking environment.

• Opportunities for career advancement.

• An inclusive workplace with diverse teams.