Lead Solutions Engineer – Verticals

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a committed Solution Engineering partner for SLED, Higher Education, and Manufacturing sales teams.

• Cultivate a deep understanding of industry-specific requirements, purchasing environments, and business challenges.

• Work collaboratively with clients to identify and tackle business, operational, and technological obstacles.

• Collaborate with Account Executives throughout the entire sales process.

• Perform technical and business discovery activities.

• Assist in shaping solution strategies for ongoing opportunities.

• Convert customer needs into practical business and technical solutions.

• Create and present tailored Freshworks product demonstrations.

• Clearly communicate Freshworks ITSM, ITAM, ITOM, ESM, and AI features to both technical and executive audiences.

• Develop repeatable, industry-specific demonstrations, solution narratives, and best practices.

• Collaborate with Sales, Product, Marketing, Customer Success, and other teams.

• Bring industry insights and customer feedback into the larger organization.

• Remain updated on industry trends, technology priorities, and customer demands.

• Promote Freshworks' user experience and AI-first platform capabilities.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a similar pre-sales role.

• Experience in supporting or selling SaaS solutions within SLED, Higher Education, or Manufacturing sectors.

• Strong comprehension of industry-specific customer needs, purchasing processes, and technology priorities.

• Preference for candidates with experience in ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms.

• Exceptional presentation and storytelling abilities.

• Capacity to convey complex technical concepts and business value to varied audiences.

• Demonstrated ability to collaborate cross-functionally on intricate business and technical challenges.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Ability to juggle multiple opportunities and priorities in a fast-paced sales environment.

• Highly motivated, results-oriented, and adept at operating with a sense of urgency.

• Experience in positioning or selling AI-enabled solutions is preferred.

• A bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Eligibility for variable compensation.

• Flexible thinking and work arrangements.

• Opportunities for career advancement.

• An inclusive workplace environment.

• A commitment to equal opportunity in the workplace.