Lead Solutions Engineer – Verticals

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as a committed Solution Engineering partner for SLED, Higher Education, and Manufacturing sales teams.

• Cultivate an understanding of industry-specific requirements, purchasing landscapes, and business obstacles.

• Work collaboratively with clients to pinpoint essential business, operational, and technological challenges.

• Collaborate with Account Executives throughout the entire sales process.

• Conduct technical and business explorations, shaping effective solution strategies.

• Convert customer needs into well-defined business and technical solutions.

• Create and present tailored demonstrations that align with industry workflows and client priorities.

• Communicate the advantages of Freshworks' ITSM, ITAM, ITOM, ESM, and AI functionalities.

• Develop consistent vertical-specific demonstrations, solution narratives, and best practices.

• Collaborate with Sales, Product, Marketing, Customer Success, and other departments.

• Share insights from the industry and customer feedback across Freshworks.

• Keep abreast of industry trends, technological priorities, and client requirements.

• Advocate for the user experience and AI-driven capabilities of the Freshworks platform.

⛳️ Requirements

• 6–8 years of experience in Solution Engineering, Sales Engineering, Solutions Consulting, or a similar pre-sales role.

• Background in supporting or selling SaaS solutions to SLED, Higher Education, or Manufacturing sectors.

• Strong grasp of industry-specific customer needs, purchasing processes, and technology priorities.

• Experience with ITSM, ITAM, ITOM, ESM, or similar enterprise technology platforms is highly desired.

• Exceptional presentation and storytelling abilities.

• Capability to convey complex technical ideas and business value to varied audiences.

• Proven track record of collaborating cross-functionally to tackle complex business and technical issues.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Ability to handle multiple opportunities and prioritize tasks in a fast-paced sales environment.

• Highly motivated, results-oriented, and able to thrive under pressure.

• Experience in positioning or selling AI-enabled solutions is preferred.

• A Bachelor's degree is preferred, but not mandatory.

🏝️ Benefits

• Eligibility for variable compensation.

• Flexible work environment with opportunities for career advancement.

• An inclusive workplace that promotes equal opportunity.