Lead Software Engineer – Dynamics 365 Contact Center

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Create, develop, configure, and provide support for enterprise-level customer engagement solutions.

• Oversee the technical design and execution of Dynamics 365 Contact Center solutions.

• Architect comprehensive customer service and contact center solutions utilizing Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure Services, and Microsoft Teams integrations.

• Establish development standards, coding protocols, and architectural patterns.

• Develop technical specifications, solution diagrams, and integration blueprints.

• Offer technical leadership and mentorship to engineers, analysts, and consultants.

• Assess Microsoft platform capabilities, including Copilot, AI agents, automation, and new contact center features.

• Evaluate solution designs, code, configurations, and deployment strategies.

• Construct custom applications, plugins, workflows, integrations, and automation using Microsoft Power Platform and .NET technologies.

• Diagnose and resolve complex, high-impact issues that involve multiple systems, teams, or technologies.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and related professional experience.

• Over 7 years of experience in software engineering.

• More than 5 years of experience implementing Microsoft Dynamics 365 solutions.

• At least 3 years of experience leading technical teams, projects, or enterprise platform implementations.

• Preferred experience with Dynamics 365 Contact Center or Dynamics Customer Service.

• Familiarity with Power Apps Component Framework (PCF) is preferred.

• Experience with AI-Assisted Development Tools is preferred.

🏝️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Competitive pay.

• Comprehensive benefits.

• Support for life both in and outside of work.

• Continuous learning opportunities.

• A high-performing, connected culture.