Lead Software Engineer, CRM – Integrations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create contemporary integration solutions utilizing web UI frameworks, REST APIs, and cloud services.

• Design and sustain integrations with popular CRM systems and third-party services across the entire stack.

• Collaborate with product, engineering, security, and operations teams to provide dependable customer-facing features.

• Participate in technical design assessments, code evaluations, and promote engineering best practices.

• Develop and uphold automated unit, integration, and end-to-end tests, including continuous operations automation.

• Enhance system reliability, scalability, performance, monitoring, alerting, and incident management.

• Deploy, automate, and oversee extensive AWS infrastructure.

• Engage in the team's on-call rotation and enhance service operations.

• Explore new technologies, AI-assisted development workflows, and modern engineering methodologies.

• Implement AI-driven development practices to expedite prototyping, implementation, testing, and operational efficiency.

• Review code, mentor colleagues, share best practices, and assist other teams in resolving platform challenges.

• Diagnose production incidents and manage issues from initial symptoms to root causes.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science or a related field.

• Over 8 years of software engineering experience, with proven technical leadership and cross-team influence.

• Comprehensive understanding of contemporary web UI frameworks and REST API-based architectures.

• Experience in building and operating cloud-native or microservice-oriented applications.

• Practical experience with at least one significant CRM platform (Salesforce, ServiceNow, or similar).

• Proficient with at least one major CRM API (Apex, Lightning, NestJS, or similar).

• Full-stack development experience, demonstrating proficiency in both front-end and back-end development.

• Expertise in at least two modern JavaScript frameworks (React, Vue, Svelte, or similar).

• Familiarity with NestJS or comparable Node.js backend frameworks for developing RESTful API services.

• Strong foundational knowledge in algorithms, data structures, and distributed systems design.

• Established experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS).

• Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage).

• Hands-on experience with automated testing, continuous integration, and continuous deployment methodologies.

• Self-motivated with robust problem-solving abilities and the skill to translate complex challenges into actionable solutions.

• Pragmatic, results-oriented, and growth-focused mindset.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and educational support.