Lead Services Specialist – Services Project Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee service projects from inception to completion, ensuring adherence to scope, timeline, budget, quality, and customer expectations.

• Enhance and refine ITO and OTR processes, tools, and workflows.

• Lead the migration of operational systems and tools while minimizing disruption to business operations.

• Provide expertise on project management standards, methodologies, and best practices.

• Collaborate with business leaders and stakeholders to identify and implement enhancements to processes.

• Act as a subject matter expert in OSS operational processes and project transitions.

• Manage and update OSS SharePoint sites, forms, workflows, libraries, and collaboration tools.

• Assist with EHS reporting, resource requests, customer reporting, and engineering request processes.

• Coordinate system updates, enhancements, and user support activities.

• Serve as the primary point of contact between OSS and Steam Power teams.

• Manage annual customer rate updates within the PMX system.

• Oversee the creation of OSS projects, demand setup, and JIS processing.

• Supervise OSS purchasing through Ariba and PMX, including supplier onboarding and purchase order management.

• Collaborate with billing teams to address issues and ensure timely OSS billing processes.

• Monitor and mitigate unbilled inventory in collaboration with regional leaders.

• Create and distribute operational metrics and business updates.

• Manage global communications and information sharing related to OSS.

• Work together with global teams, business leaders, and support organizations.

• Offer guidance and mentoring to team members and stakeholders.

• Coordinate tasks with Genpact and other support resources.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution OR a High School Diploma/GED accompanied by 5 years of relevant experience.

• At least 5 years of experience with Corporate Systems.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

• Proven experience in managing OSS SharePoint sites, forms, workflows, libraries, and collaboration tools.

• Experience in supporting business applications and workflows, including EHS reporting, resource requests, customer reporting, and engineering request processes.

• Familiarity with PMX, JIS, Ariba, and OSS operational processes is essential for the responsibilities outlined.

• Capability to analyze business challenges and devise solutions for efficiency, compliance, and performance.

• Proficiency in supporting data analysis, performance reporting, and operational communications.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays.

• Permissive time off policy.

• Opportunities for professional development.

• Relocation assistance is not provided.