Lead Services Specialist – Customer Contract Management

This is a fully remote position, open to applicants in Algeria.

📋 Description

• Take ownership of customer relationships within your portfolio, ensuring operational excellence and effective team leadership in the designated area.

• Oversee the financial performance of the backlog pertaining to both contractual and transactional service activities within the sub-region.

• Collaborate with Product Line Leaders to enhance productivity, reduce costs, and improve customer availability and reliability programs.

• Promote teamwork across parts, repairs, engineering, service execution, and other essential domains.

• Formulate a services business strategy for the specified portfolio and provide insights on market trends.

• Cultivate strong relationships with assigned customers and spearhead the resolution of customer issues.

• Execute strategies aimed at maximizing business engagements with designated customers.

• Lead Fleet initiatives in the sub-region to ensure excellence in Customer Service and enforce Operation Safety Policy guidelines.

• Champion continuous improvement through Lean principles to provide service support that aligns with customer business needs.

• Strive for operational excellence in integrity, controllership, and compliance.

• Analyze internal and external business challenges and suggest best practices to enhance products, processes, or services.

• Leverage industry trends to guide decision-making.

⛳️ Requirements

• Bachelor's Degree from an accredited university or college.

• A minimum of 7 years of overall experience, including at least 3 years in Gas Power Services.

• Experience in People Leadership.

• Proficiency in English, French, and Arabic.

• Highly collaborative with a proven track record of driving change.

• Extensive experience in budgeting, cash management, pacing, and invoicing.

• Proven ability to lead through influence in a matrixed global organization.

• Strong analytical skills with the ability to resolve complex problems.

• Demonstrated capability to lead programs and projects effectively.

• Experience in customer interfacing.

• Customer-focused with clear and concise written and verbal communication skills appropriate for the audience.

• Practical knowledge of LEAN/Six Sigma methodologies, including Hoshin Kanri.

• Humble, open, collaborative, and committed to continuous learning.

• Embrace a One Team mentality, working horizontally to support our customers despite internal challenges.

🏝️ Benefits

• Relocation Assistance Provided: No