Lead Services Specialist – Customer Contract Management

This is a fully remote position, open to applicants in Algeria.

📋 Description

• Manage customer relationships, operational excellence, and team leadership within the designated area.

• Assume responsibility for the financial performance of the backlog related to contractual and transactional service activities in the sub-region.

• Collaborate with Product Line Leaders to enhance productivity, reduce costs, and improve customer availability and reliability programs.

• Encourage teamwork across parts, repairs, engineering, service execution, and other essential areas.

• Formulate a services business strategy for the specified portfolio and provide insights on market trends.

• Cultivate strong relationships with designated customers and act as the primary point of contact for resolving customer issues.

• Execute strategies to maximize business opportunities from assigned customers.

• Lead sub-region Fleet initiatives to ensure exceptional customer service and adhere to Operation Safety Policy guidelines.

• Promote continuous improvement using Lean principles to deliver service support that meets customer business requirements.

• Drive operational excellence in areas of integrity, controllership, and compliance.

• Analyze internal and external business challenges and recommend best practices to enhance products, processes, or services.

• Leverage industry trend knowledge to guide decision-making.

⛳️ Requirements

• Bachelor's Degree from an accredited institution.

• A minimum of 7 years of overall experience, including at least 3 years in Gas Power Services.

• Experience in People Leadership.

• Proficient in English, French, and Arabic.

• Highly collaborative with a proven ability to drive change.

• Strong background in budgeting, cash management, pacing, and invoicing.

• Demonstrated capability to lead through influence within a matrixed global organization.

• Proven ability to analyze and address problems effectively.

• Experience in leading programs and projects.

• Background in customer interfacing.

• Customer-oriented with clear and concise written and verbal communication skills tailored to the audience.

• Practical understanding of LEAN/Six Sigma methodologies, including Hoshin Kanri.

• Humble, open-minded, collaborative, and committed to continuous learning.

• Team-oriented mindset, leading horizontally to support our customers despite internal challenges.

🏝️ Benefits

• Relocation Assistance Provided: No