Lead Services Specialist – Contract Performance Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison between internal and external organizations and the assigned clients.

• Manage client relationships and play a key role in the overall business strategy.

• Serve as the primary contact for clients and handle all communication effectively.

• Oversee the customer portfolio's profit and loss as well as its growth.

• Provide continuous technical and business support to the designated clients.

• Create communication plans for site customers and coordinate reviews between GE and the customers.

• Supervise Gas Power warranty matters and relevant commercial issues, including concessions.

• Develop outage scopes and relay the information to FieldCore.

• Plan for both outage and non-outage parts, including requests for quotes, customer quotes, and orders for parts.

• Manage the Outage 360 process and handle Change Orders.

• Lead the resolution of urgent and unexpected outages.

• Coordinate pre-outage, post-outage, and milestone meetings related to outages.

• Handle customer invoicing and the processing of credit memos.

• Organize and coordinate On-Site Repairs as well as Part and Component Repairs conducted in GRS.

• Take charge of contract management and fulfillment, ensuring project deliverables and contractual obligations are met.

• Promote flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification to sales conversion.

• Manage agreements related to Digital and Total plant solutions and collaborate with functional teams.

⛳️ Requirements

• Bachelor’s Degree from an accredited university or college, or a High School Diploma/GED with at least 5 years of experience in the power generation industry, or an Associate's degree with 4 years of experience in the power generation field.

• At least 5 years of knowledge and experience in power plant field services or contract management.

• Willingness and ability to travel approximately 30% of the time.

• A Bachelor’s Degree in a technical or engineering field, such as Mechanical or Electrical, is preferred.

• Proven experience in planning and executing outages.

• Strong leadership, financial acumen, and commercial skills.

• Experience collaborating with customer leadership teams.

• Excellent communication and organizational skills are essential.

• Strong oral and written communication abilities.

• Excellent interpersonal skills.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Discretionary annual bonus.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• Participation in the GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance for further education.

• Adoption assistance program.

• Paid parental leave provision.

• Disability benefits coverage.

• Life insurance options available.

• 12 paid holidays throughout the year.

• Permissive time off policy.

• Relocation assistance offered.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Supportive and positive work environment.