Lead Services Specialist – Contract Performance Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison between internal and external organizations and designated customers.

• Manage customer relationships and contribute to the overall business strategy.

• Serve as the primary point of contact and oversee customer communications.

• Handle customer portfolio profit and loss and drive growth.

• Provide ongoing technical and business assistance.

• Create communication plans for site customers and arrange GE/customer reviews.

• Supervise Gas Power warranty and relevant commercial considerations, including concessions.

• Develop outage scopes and relay the information to FieldCore.

• Oversee planning, quotes, and orders for outage and non-outage parts.

• Administer the Outage 360 process and manage Change Orders.

• Lead the resolution of emergent and forced outages.

• Coordinate pre-outage, post-outage, and outage milestone meetings.

• Manage customer invoicing and processing of credit memos.

• Oversee On-Site Repairs and Part and Component Repairs in GRS.

• Ensure contract fulfillment, project deliverables, terms and conditions, liquidated damages, bonus structures, and integration of new technology.

• Market flow-type services including Parts, FieldCore, and Lease Engine from opportunity identification through sales conversion.

• Administer Digital and Total plant solutions agreements and collaborate with functional groups.

⛳️ Requirements

• Bachelor’s Degree from an accredited University or College, OR a High School Diploma / GED with at least 5 years of experience in the power generation industry, OR an Associate’s degree with 4 years of experience in the power generation sector.

• A minimum of 5 years of knowledge and experience in power plant field services or contract management.

• Willingness and ability to travel 30% of the time.

• Bachelor’s Degree, preferably in a technical or engineering field such as Mechanical or Electrical.

• Experience in planning and executing outages.

• Strong leadership, financial, and commercial acumen.

• Experience collaborating with customer leadership teams.

• Proven communication and organizational abilities.

• Excellent oral and written communication skills.

• Strong interpersonal skills.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coach.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Relocation assistance.

• Opportunities for professional development.

• Competitive compensation.