Lead, Salesforce Administration

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Lead and cultivate the Salesforce team while shaping the operational model of the team.

• Take ownership of the health and development of Sales Cloud, Service Cloud, and Experience Cloud.

• Establish and uphold platform standards related to configuration, automation, data models, documentation, testing, and technical debt.

• Engage in hands-on Salesforce administration, configuration, automation, permissions, reporting, dashboards, and troubleshooting.

• Configure and oversee Experience Cloud portals along with external access controls.

• Manage Salesforce releases, feature adoption, deprecations, sandbox strategies, and environment management.

• Assess and implement AppExchange packages.

• Supervise Salesforce integrations with Slack and other enterprise applications.

• Set up API monitoring, alerting standards, runbooks, and escalation paths.

• Lead incident response and manage problem resolution.

• Handle Salesforce security, access controls, audits, and compliance activities, including SOC 2 and GDPR.

• Manage licenses, certificates, connected apps, and OAuth lifecycles.

• Take charge of the delivery backlog, release management, GitHub-based version-controlled deployments, and documentation.

• Advocate for Salesforce data quality and deliver platform insights through dashboards and reporting.

• Evaluate and adopt Agentforce, Salesforce AI, and related enterprise AI tools safely.

• Collaborate with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data and Integration teams, and external partners.

⛳️ Requirements

• Over 7 years of experience as a Salesforce Administrator in large, multi-team settings.

• Salesforce Administrator certification is mandatory.

• Demonstrated leadership skills, including line management, coaching, performance support, work prioritization, and development of Salesforce administrators or platform specialists.

• Extensive practical knowledge of Sales Cloud and Service Cloud.

• In-depth expertise in Salesforce security, covering organization-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps, and audit controls.

• Hands-on capability with Experience Cloud, including external sharing models, guest access, and community configuration.

• Proven experience in Salesforce DevOps and change management using GitHub.

• Familiarity with operating API-led integrations, including monitoring, troubleshooting, authentication, limits, and failure handling.

• Experience in managing SSL and authentication certificates.

• Strong declarative delivery skills, especially in Flow, data modeling, validation, Lightning configuration, reporting, and environment management.

• Solid experience in release and change management, including sandbox strategy, source control, testing, deployment governance, and production support.

• Strong stakeholder management capabilities.

• Excellent solution and design judgment, with an understanding of platform architecture and enterprise-level data modeling.

🏝️ Benefits

• Option for remote work.

• Opportunities for employee growth.

• Culture focused on collaboration.

• Commitment to diversity, equity, and inclusion.

• Access to a global team and a learning environment.