Lead, Residential Solar Service Operations

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the residential solar service operations team, managing portfolio performance, operations, and maintenance.

• Cultivate relationships with strategic partners and contractors.

• Address maintenance and system issues remotely to ensure swift resolution.

• Supervise service invoices and costs, evaluate contractor expenses, and authorize payments.

• Confirm system functionality and guarantee precise service documentation.

• Collaborate with internal teams and service providers to address maintenance challenges.

• Evaluate contractor performance, compliance, and adherence to service level agreements.

• Direct daily team management, including training, mentoring, and development initiatives.

• Develop and update user guides, job aids, and training materials.

• Serve as an expert on the Asset Management 360 platform and assist new service partners during onboarding.

• Provide training on CRM, service expectations, IGS standards, solar installations, and maintenance practices.

• Work with IT to troubleshoot platform-related issues.

• Generate reports and dashboards that track resolution rates, time to resolution, costs, and operational efficiency.

• Examine maintenance patterns and service case resolutions to facilitate data-driven decision-making.

• Collaborate with leadership to create workflows that enhance operational efficiency and service quality.

• Review records associated with site visits, maintenance requests, and service activities.

• Participate in special projects and identify strategies to mitigate risk exposure.

⛳️ Requirements

• Candidates must be authorized to work in the US on a full-time basis.

• No current or future sponsorship will be provided.

• 2-4+ years of experience in the Solar or Energy sector.

• 3+ years of experience utilizing Excel for analysis and conveying complex data.

• Advanced understanding of the operation and maintenance of photovoltaic systems.

• Knowledge of various Residential Solar system architectures.

• Experience with Solar Shading tools such as Aurora/Solmetric Suneye is preferred.

• Familiarity with Customer Relationship Management (CRM) software is a plus.

• Intermediate proficiency in MS Office Applications: Outlook, Excel, PowerPoint, Word, Visio, SharePoint.

• Experience working collaboratively with internal and external stakeholders.

• Ability to manage numerous service contractor partnerships, multiple projects, and competing priorities.

• Capability to navigate complex resolutions and quickly learn new technologies and platforms.

• NABCEP professional certification is a plus.

• Relevant manufacturer installation certifications are advantageous.

• A degree in Business Administration, IT, Operations, Renewable Energy, or a related field is preferred but not mandatory.

🏝️ Benefits

• Annual incentive plan based on the company's performance.

• Medical coverage with complimentary telehealth services.

• Dental insurance.

• Vision insurance.

• Contributions to employer health savings accounts.

• Access to Headspace support.

• Complimentary mental healthcare visits for employees and their dependents.

• Maven family planning support.

• Paid family and caregiver leave.

• Fertility, adoption, and surrogacy assistance.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks.