Lead Refill Pharmacy Technician, CSR

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Assist with refill calls, online refill requests, and the processing of refills while managing daily workflow priorities.

• Ensure patients receive timely, accurate, and compassionate support for their refill needs.

• Address inquiries from technicians, offer guidance, and foster a collaborative team environment.

• Support the onboarding, training, and coaching of team members.

• Uphold standard operating procedures (SOPs), HIPAA regulations, documentation standards, and quality expectations.

• Track productivity, quality, attendance, and adherence to schedules.

• Resolve issues related to refills and escalate concerns as necessary.

• Communicate workflow updates and work in conjunction with supervisors, pharmacists, and other departments.

• Assist in distributing workload and provide hands-on support during peak volume periods.

• Contribute to departmental projects and undertake other assigned responsibilities.

• Help enhance workflows, minimize backlogs, and boost overall departmental efficiency.

• Collaborate with leadership to identify areas for improvement and reach departmental objectives.

⛳️ Requirements

• A valid state pharmacy technician license is mandatory.

• Certification as a Pharmacy Technician (CPhT) is required.

• A high school diploma or GED is essential.

• Exceptional customer service, organizational, and time management abilities are needed.

• Strong attention to detail with a dedication to accuracy and quality is crucial.

• Excellent communication skills, both written and verbal, are necessary.

• Proficiency in computer skills, including Microsoft Office Suite and general internet knowledge, is required.

• Openness to working a flexible schedule is expected.

• Availability for an eight-hour shift between 11 a.m. and 9 p.m. EST, Monday through Friday.

• Flexibility to assist with weekend operations during busy periods or staffing shortages is needed.

• For remote work, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Medical, dental, and vision coverage is available from day one.

• Holiday pay is provided.

• Paid time off (PTO) is included.

• Overtime compensation is available.

• 401(k) plan with company matching contributions.

• Tuition assistance is offered.

• Eligibility for an annual bonus plan.

• Access to well-being and behavioral health programs.

• Company-paid life insurance is included.

• A minimum of 18 days of paid time off each year is provided.

• Paid holidays are included.

• Options for leaves of absence are available.

• A flexible, permanent work-from-home arrangement is offered for eligible employees.

• A fun, friendly, and unique workplace culture is promoted.