Lead Refill Pharmacy Technician, CSR

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Provide support for refill calls, online refill requests, refill processing, and daily workflow priorities.

• Address technicians' inquiries, offer guidance, and foster a collaborative team environment.

• Aid in onboarding, training, and coaching team members on established workflows and procedures.

• Reinforce standard operating procedures (SOPs), HIPAA regulations, documentation standards, and quality expectations.

• Assist in monitoring productivity, quality, attendance, and adherence to schedules.

• Troubleshoot refill issues and escalate concerns when necessary.

• Communicate workflow updates and collaborate with supervisors, pharmacists, and other departments.

• Help distribute workloads and provide hands-on assistance during peak times.

• Support departmental initiatives and carry out other assigned responsibilities.

• Ensure patients receive timely, accurate, and compassionate refill assistance.

• Contribute to streamlining workflows, reducing backlogs, and enhancing departmental efficiency.

⛳️ Requirements

• A valid state pharmacy technician license and Certified Pharmacy Technician (CPhT) certification are mandatory.

• A high school diploma or GED is required.

• Exceptional customer service, organizational, and time management abilities.

• Strong attention to detail with a commitment to accuracy and quality.

• Proficient written and verbal communication skills.

• Computer proficiency, including knowledge of Microsoft Office Suite and internet applications.

• Availability to work a flexible schedule.

• Ability to work an eight-hour shift between 11 a.m. and 9 p.m. EST, Monday through Friday.

• Flexibility to assist with weekend operations during busy periods or staffing shortages.

• Access to home internet via cable broadband or fiber optic service with a minimum of 10 Mbps download/5 Mbps upload speed.

• Preferred: prior experience as a pharmacy team lead, senior technician, trainer, or in a similar leadership role.

• Preferred: experience in fertility pharmacy, specialty pharmacy, or high-volume refill operations.

• Preferred: knowledge of call center platforms and queue management.

• Preferred: experience in new-hire training, performance coaching, workflow standardization, cross-functional collaboration, and addressing operational or patient service concerns.

🏝️ Benefits

• Medical, dental, and vision coverage effective from day one.

• Holiday pay.

• Paid time off (PTO), a minimum of 18 days annually.

• Overtime compensation.

• 401(k) plan with company matching.

• Tuition assistance and reimbursement.

• Company-paid life insurance.

• Paid holidays.

• Leaves of absence.

• Well-being and behavioral health programs.

• Eligibility for an annual bonus plan.

• Flexible work-from-home options.

• A fun, friendly, and unique workplace culture.