Lead Qualification Specialist – Family Law

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Provide a positive and professional experience for clients during the intake process.

• Ensure timely communication with prospects and clients.

• Track and manage lead information in the CRM system.

• Arrange consultations and case evaluations.

• Maintain continuous communication with prospective clients.

• Conduct initial intake conversations with clients.

• Follow up with both existing and previously uncontacted leads.

• Engage in coaching and training sessions.

• Qualify leads according to set criteria.

• Organize and manage email communications.

• Perform data entry and update client information accordingly.

• Transfer calls to the appropriate team members when needed.

• Reach out to potential new clients who submit contact forms and website inquiries.

• Handle and manage incoming phone calls.

• Act as the first point of contact for potential clients in a family-law context.

• Manage a high volume of inbound and outbound communications.

• Assist prospective clients in navigating significant legal matters.

• Schedule consultations while ensuring a positive experience for prospective clients.

⛳️ Requirements

• At least 1 year of experience as an Intake Specialist (preferably within a law firm).

• Experience in sales, intake, customer service, or client-facing roles is required.

• Comfortable operating in a high-volume phone environment.

• Outstanding customer service skills.

• Strong active listening skills.

• Ability to quickly establish rapport with clients.

• Confident and professional phone demeanor.

• Strong skills in lead qualification.

• Effective questioning and probing techniques.

• Excellent verbal and written communication skills in both English and Spanish.

• Ability to adhere to instructions and established protocols.

• Strong organizational and multitasking abilities.

• Empathetic approach to client interactions.

• Sales and relationship-building mindset.

• Capable of managing a high volume of follow-ups.

• Open to coaching and constructive feedback.

• Accurate data entry and documentation skills.

• Remote work availability in Honduras, El Salvador, Colombia, Chile, Argentina, Peru, or Mexico.

• Availability from Monday to Friday, 8:00 AM–5:00 PM PST/PDT.

• Ability to handle very high call volumes (80–100 calls per day).

• Familiarity or ability to use Clio CRM, DialPad VOIP, Slack, Google Drive, and Lex Receptionist.

🏝️ Benefits

• Opportunity for remote work.

• Culture certified by Great Place to Work.