Lead QA, Proofing Unit - Operations GRC

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the Quality Assurance and Proofing Unit as part of the Enterprise Reconciliation Framework (ERF).

• Deliver independent validation, monitor exceptions, and ensure the resolution of outstanding reconciliation items.

• Manage enterprise-wide reconciliation proofing for Nostro/Vostro, inter-branch accounts, various GLs, internal accounts, and VAT reconciliation.

• Conduct independent reviews of reconciliation discrepancies across both automated and manual systems, including TLM.

• Escalate and follow up on discrepancies that remain unresolved beyond T+3 days for automated reconciliations or within agreed manual timelines.

• Perform thematic reviews, report on exception trends, and conduct root cause analyses.

• Monitor compliance with reconciliation closure deadlines and maintain performance dashboards.

• Establish QA key performance indicators (KPIs), early-warning signals, and conduct monthly quality assurance sampling.

• Identify exceptions and carry out periodic health assessments in accordance with audit and GRC guidelines.

• Act as a representative for the function in Operations GRC Risk Councils, FROC, and other governance meetings.

• Propose remediation strategies and design enhancements for persistent proofing and control challenges.

• Facilitate cross-functional resolution forums and contest unsupported ownership decisions.

• Elevate aging or unsubstantiated open items to senior GRC and Central Accounts leadership.

• Approve monthly QA plans and the scope of thematic reviews.

• Raise and monitor Corrective Action Plans in collaboration with Operations leaders.

• Approve or deny proofing certifications.

⛳️ Requirements

• At least 10 years of experience in operations, internal controls, reconciliation, or assurance roles within the banking sector.

• Familiarity with reconciliation platforms such as Smart Stream, TLM, and other relevant tools.

• Understanding of operational risk, controls, and auditing methodologies.

• Knowledge of regulatory reporting and reconciliation governance standards.

• Strong analytical skills and the ability to conduct root cause analyses effectively.

• Excellent communication and escalation skills for stakeholder management.

• Proficiency in dashboarding tools like Power BI, Tableau, or Excel.

• Experience in team leadership and designing QA frameworks.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements to support work-life balance.

• Access to a collaborative and innovative work environment.