Lead QA Engineer – Enterprise Platform

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the product roadmap, priorities, and release scope for secure customer-managed and restricted deployment environments.

• Convert customer, field, CTO, and business needs into clear product requirements, feature definitions, and measurable acceptance criteria.

• Facilitate cross-functional delivery among multiple engineering teams working with shared codebases and platform services.

• Establish release plans, milestones, dependencies, and readiness criteria across backend, client, PAM, identity, infrastructure, and platform workstreams.

• Manage product requirements for installation, upgrades, versioning, rollback, supportability, and lifecycle management.

• Lead platform workstreams including database upgrades, logging and metrics, licensing, offline operation, customer-controlled encryption keys, and deployment reliability.

• Collaborate with technical leads to assess feasibility, resolve trade-offs, and ensure alignment of requirements with platform architecture and engineering standards.

• Work with QA to define acceptance criteria, validation requirements, and release readiness.

• Ensure that customer-managed deployment requirements are integrated into shared platform services while minimizing unnecessary product forks.

• Maintain alignment between customer-managed deployment needs and Keeper’s broader cloud platform roadmap.

• Specify requirements for containerized delivery across Docker, Kubernetes, Helm, and Linux-based environments.

• Define product requirements for secure software supply chain practices, including image signing, SBOMs, release artifacts, and auditable build processes.

• Collaborate with Engineering to identify cloud-specific dependencies and outline requirements for customer-managed or disconnected alternatives.

• Assist Sales Engineering and customer-facing teams with technical evaluations, demonstrations, trials, and gathering early customer feedback.

• Outline requirements for installation, upgrades, administration, and operational documentation.

• Maintain clear visibility into delivery status, risks, dependencies, and decisions for Product and Engineering leadership.

• Safeguard product scope and uphold core platform principles such as security, maintainability, zero-knowledge architecture, and shared-code consistency.

• Utilize AI-assisted tools like Claude, ChatGPT, or similar platforms to enhance product research, requirements development, technical analysis, documentation, and workflow efficiency.

⛳️ Requirements

• 7+ years of experience in product management, technical product management, platform product management, or a related technical product role.

• Extensive experience managing technically complex software products or platform capabilities delivered through multiple engineering teams.

• Direct experience in deploying software that customers operate in their own environments, including self-hosted, on-premises, appliance, private cloud, or disconnected deployments.

• Strong understanding of software installation, upgrades, versioning, backward compatibility, release planning, and support lifecycle requirements.

• Solid technical understanding of containers and deployment technologies such as Docker, Kubernetes, and Helm.

• Familiarity with Linux systems, networking, DNS, TLS, and fundamental enterprise infrastructure concepts.

• Understanding of CI/CD pipelines, build systems, container registries, and modern software delivery practices.

• Acquainted with cloud infrastructure and services, particularly AWS, and the role of services like object storage, queues, messaging, and email in distributed applications.

• Ability to comprehend technical architecture documents, evaluate engineering trade-offs, and engage effectively in infrastructure and deployment discussions.

• Proven experience translating complex customer and technical requirements into clear product scope, user stories, and acceptance criteria.

• Experience in leading delivery across multiple engineering teams without direct reporting authority.

• Strong product judgment with the capacity to prioritize competing requirements and maintain disciplined scope.

• Excellent written and verbal communication skills, enabling effective collaboration with engineers, executives, customers, and field teams.

• Experience managing product risks, dependencies, and release readiness across complex initiatives.

• Willingness and ability to effectively use AI-assisted tools for product research, technical analysis, documentation, and execution.

• U.S. citizenship is required due to the nature of certain Keeper contracts.

• Preferred: experience delivering software in air-gapped, disconnected, or highly restricted environments.

• Preferred: experience supporting government, defense, or regulated environments such as DoD IL5, FedRAMP, classified systems, or similar deployment models.

• Preferred: active U.S. Government security clearance.

• Preferred: experience with enterprise cybersecurity, privileged access management, secrets management, key management, or identity security products.

• Preferred: familiarity with zero-knowledge or end-to-end encrypted architectures.

• Preferred: experience with software supply chain security, SBOMs, artifact signing, and reproducible builds.

• Preferred: familiarity with open-source licensing requirements, including AGPL or similar licenses.

• Preferred: experience with offline software licensing, entitlement management, or license enforcement.

• Preferred: familiarity with customer-managed databases, logging platforms, and observability tooling.

• Preferred: experience working closely with platform, infrastructure, or DevOps engineering teams.

🏝️ Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships).

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life.

• Voluntary Short/Long Term Disability Insurance.

• 401K (Roth/Traditional).

• A generous PTO plan that recognizes your commitment and seniority (including paid Bereavement/Jury Duty, etc.).

• Above-market annual bonuses.