Lead Product Manager, Fan Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the vision, strategy, and metrics for guiding fans from marketing channels through landing pages to checkout.

• Monitor shifts in discovery methods, such as AI assistants, AI-driven search, and social commerce, and present opportunities to relevant teams.

• Enhance landing experiences across various platforms, including performer, venue, category, campaign pages, and app deep links.

• Oversee cross-functional features like price displays, credits and incentives, notifications, saved events, and trust signals.

• Establish automated quality checks and AI evaluations to identify broken experiences, regressions, and spikes in drop-off rates.

• Map the complete customer journey, pinpoint drop-off points, and develop data-driven cases for enhancements.

• Analyze funnel, channel, and experimental outcomes, translating findings into actionable recommendations.

• Conduct continuous discovery through fan research, in-depth data analysis, and competitive evaluations.

• Shape the roadmaps for Product and Marketing Teams and ensure commitment to prioritized opportunities.

• Facilitate working sessions with partner teams to align and progress journey initiatives.

• Prototype using AI coding tools, synthesize research and data, and advocate for effective AI workflows.

• Advocate for the fan journey, celebrate achievements, and mentor junior members of the product team.

⛳️ Requirements

• 8+ years of experience in product management within consumer e-commerce, marketplaces, or travel, with a focus on acquisition funnels, landing experiences, or growth.

• Demonstrated ability to prioritize and deliver work through teams that you do not directly manage.

• Proficient knowledge of paid marketing, SEO, AI-driven discovery, and attribution.

• Strong skills in experimentation, analysis, and written communication.

• Experience in pricing, trust, or design-system initiatives that cover multiple surfaces, with a keen eye for detail.

• Bonus: Familiarity with automation or AI tools for monitoring product quality at scale.

• Bonus: Experience in live events or ticketing.

🏝️ Benefits

• Equity stake.

• Discretionary annual bonus.

• Flexible work environment, offering the option to work in the office as many days a week as desired or 100% remotely.

• A WFH stipend to assist with your home office setup.

• Unlimited PTO.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 per year for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.