Lead Product Manager, Fan Experience

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the vision, strategy, and metrics for guiding fans through marketing channels to landing pages and checkout.

• Monitor shifts in discovery trends, such as AI assistants, AI-driven search, and social commerce, and present opportunities to the appropriate teams.

• Enhance landing experiences for performers, venues, categories, campaign pages, and app deep links.

• Oversee cross-functional features including price display, credits and incentives, notifications, saved and followed events, and trust signals.

• Establish automated quality checks for shared features and AI-enhanced experiences; identify broken experiences, regressions, and drop-off spikes.

• Map the entire fan journey and pinpoint drop-off areas using data, research, and opportunity sizing.

• Analyze funnel, channel, and experimental outcomes, offering recommendations to partner teams.

• Conduct ongoing discovery through fan research, data analysis, and competitive assessments.

• Influence Product and Marketing roadmaps, integrating prioritized opportunities into planning efforts.

• Facilitate working sessions with partner teams to synchronize and advance journey initiatives.

• Prototype using AI coding tools, synthesize research and data, and promote efficient AI workflows.

• Advocate for the fan journey, recognize achievements, and mentor junior product team members.

⛳️ Requirements

• 8+ years of experience in product management within consumer e-commerce, marketplaces, or travel, with a focus on acquisition funnels, landing experiences, or growth.

• Demonstrated capability to prioritize and deliver work through teams that you do not directly manage.

• Proficient knowledge of paid marketing, SEO, AI-driven discovery, and attribution.

• Strong skills in experimentation, analysis, and written communication.

• Experience in pricing, trust, or design-system tasks that cover multiple surfaces, along with a keen attention to detail.

• Bonus: Experience utilizing automation or AI tools to oversee product quality on a large scale.

• Bonus: Background in live events or ticketing.

• Familiarity with relevant tools and platforms, including Web, iOS, Android, Python, TypeScript/JavaScript, Swift, Kotlin, React, Next.js, Node.js, Contentful, Git/GitLab, Eppo, Datadog, Mixpanel, Looker, Hex, Firebase, TestFlight, Figma, Claude, ChatGPT, and JIRA.

🏝️ Benefits

• Equity stake

• Discretionary annual bonus

• Flexible work environment, allowing you to work as many days a week in the office as you wish or 100% remotely

• A WFH stipend to assist with your home office setup

• Unlimited PTO

• Up to 16 weeks of fully-paid family leave

• 401(k) matching

• Student loan matching program

• Health, vision, dental, and life insurance

• Up to $25k towards family building, reproductive health services, and gender-affirming care

• $500 per year for wellness expenses

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

• $360 per quarter to spend on tickets to live events

• Annual subscription to Spotify, Apple Music, or Amazon Music