Lead Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of data and integrations from start to finish, encompassing strategy, discovery, execution, quality assurance, velocity, reliability, activation, onboarding, and third-party integrations.

• Enhance the percentage of partner schools consistently providing complete data at scale, aiming for around 90% of schools at least monthly.

• Direct product initiatives across various CRMs including Blackbaud, Salesforce/Ascend, Ellucian, Veracross, and Slate.

• Collaborate with teams in Engineering, Partner Success, Partner Operations, Data Science, Product, Marketing, Business Development, and Business Operations.

• Manage relationships and coordinate joint roadmaps with CRM vendors, connector partners, and consultancies.

• Oversee sandbox access, versioning, deprecation, uptime dependencies, and onboarding timelines.

• Conduct user discovery sessions with Advancement Services and IT departments at partner schools.

• Develop solutions that involve activation, field mapping, migration, validation, and ensuring connector reliability.

• Utilize AI tools for research synthesis, data analysis, specification drafting, prototyping, experimentation, and deployment.

• Create small fixes, internal tools, and AI-driven data mapping and transformation utilities.

• Report directly to the Head of Product, Platform.

• Make swift product decisions, prioritize tasks autonomously, and uphold a rapid pace of execution.

⛳️ Requirements

• Extensive product management experience, generally 6+ years.

• Proven track record of managing complex data and integration products from inception to scale in high-growth settings.

• Experience in B2B SaaS environments.

• Proficient in building API and flat-file pipelines as well as bi-directional synchronization.

• Familiarity with matching and deduplication processes, gift semantics, ID discrepancies, and silent failures.

• At least 2 years of experience managing technical partnerships, including joint roadmaps, sandboxes, versioning, deprecation, and onboarding timelines.

• Experience with AI-driven tools and transitioning prototypes from concept to functional products.

• Capable of validating ideas with real users and performing independent data analysis.

• Technical proficiency in architecture, security, data modeling, and integration trade-offs.

• Ability to reason about canonical data models and mapping across disparate CRMs.

• Hands-on experience with major CRMs such as Blackbaud, Salesforce, or similar platforms is highly preferred.

• Familiar with Blackbaud RE NXT, BB CRM, Salesforce/Ascend, Ellucian, Veracross, or Slate.

• A computer science degree is not a requirement for this position.

• Ability to work collaboratively across functions and independently.

🏝️ Benefits

• Team members have the flexibility to work from anywhere in the U.S.

• Access to a spacious 12,000-square-foot office located in Washington, DC.

• Participation in multiple company-wide and team-specific onsite events throughout the year.

• Opportunities for team gatherings and retreats.

• Investment in employee growth, including liquidity events.

• A supportive, inclusive, and learning-oriented work environment.