Lead Product Manager, AI Agents

This is a fully remote position, open to applicants in California, +4 more locations.

📋 Description

• Take ownership of the conversational AI and agent experiences for both consumer and Pro segments.

• Establish the AI development roadmap and prioritize initiatives for consumer and Pro AI.

• Create a customer AI chat that addresses inquiries and facilitates tasks such as skipping or rescheduling services.

• Design AI chat experiences within the Pros App.

• Integrate agentic AI experiences into current consumer and Pro workflows.

• Manage messaging between customers and Pros.

• Define the transition process from bots to human support agents.

• Enable external AI agents like ChatGPT or Claude to operate on behalf of customers.

• Determine which AI actions necessitate confirmation and how to manage errors.

• Develop evaluations and establish guardrails for consumer and Pro AI experiences.

• Collaborate with product, engineering, applied science, design, data, customer service, and operations teams.

• Report directly to the Sr. Director of Product and lead through influence.

• Measure success through AI resolution rates, customer satisfaction (CSAT), action accuracy, Pro productivity, and retention of both customers and Pros.

⛳️ Requirements

• Over 6 years of experience in product management.

• At least 3 years of experience in launching AI products to customers, whether internal or external.

• Proven experience in delivering AI products to actual end users in B2C, B2B, or B2B2C environments.

• Experience with at least one chatbot or conversational AI product that is currently in production.

• Capability to write AI evaluations (evals) and assess quality for product launches.

• Knowledge of AI agents and their tool usage, including actions performed on real systems.

• Data-driven approach to prioritization and roadmap management.

• Systems thinking with an awareness of marketplace impacts.

• Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience.

• Experience in product management focused on consumer-facing products.

• Individual contributor position with no direct reports.

🏝️ Benefits

• Equity options.

• Competitive base salary ranging from $170,000 to $225,000.

• Comprehensive medical, dental, and vision coverage.

• Fully remote work opportunity available within the US.

• Flexible paid time off (PTO) policy.