Lead Producer – Services Readiness

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the subject matter expert in Producer Services for the implementation of new and modified business processes.

• Convert approved policies, programs, regulations, financial guidelines, and operational decisions into actionable workflows and operating requirements.

• Diagram current and future-state processes, encompassing roles, handoffs, decision-making authorities, controls, exceptions, and escalation paths.

• Detect process gaps, conflicting requirements, dependencies, and potential implementation risks.

• Oversee the execution and operationalization of sanctioned Producer Services processes.

• Create and update Standard Operating Procedures (SOPs), process maps, job aids, checklists, decision trees, intake protocols, queue-routing guidelines, and escalation procedures.

• Evaluate readiness across workflows, documentation, controls, staffing, data, knowledge, and escalation paths prior to launch.

• Track adoption post-launch and facilitate process updates, training, or corrective measures.

• Design and coordinate operational training, facilitator materials, scenarios, and readiness resources.

• Organize operational launch plans, readiness assessments, communication inputs, staffing considerations, and contingency procedures.

• Assist in post-launch stabilization and transition the implemented processes to steady-state owners.

• Collaborate with the Producer Solutions Product Owner on process requirements, workflows, business rules, exceptions, systems development, testing, User Acceptance Testing (UAT), and implementation planning.

• Engage in UAT and business acceptance as the operational-process subject matter expert.

• Coordinate with Compliance, Finance, Producer Support, and other cross-functional teams.

• Observe operating results and propose improvements in processes, controls, training, and readiness.

• Maintain documentation that is audit-ready, covering decisions, requirements, controls, ownership, evidence, and implementation status.

• Provide analysis and recommendations to the leadership of Producer Services.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• 3-5 years of experience in business operations, process implementation, operational readiness, service delivery, business analysis, change implementation, project delivery, or a related field.

• Proven track record of implementing new or modified business processes across various teams.

• Experience in developing SOPs, workflows, training materials, controls, readiness plans, and launch procedures.

• Background in serving as a subject matter expert for business processes and coordinating efforts across operational and technical teams.

• Experience in supporting system implementations, requirements development, UAT, business acceptance, or post-launch stabilization.

• Experience in facilitating operational training and aiding in the adoption of new processes.

• Strong skills in business process design, implementation, and operationalization.

• Exceptional facilitation and training abilities with both technical and non-technical audiences.

• Excellent organizational skills and the ability to follow through across multiple concurrent launches and deadlines.

• Capability to translate approved requirements into clear workflows, roles, controls, and operating instructions.

• Proficient written communication and documentation skills.

• Ability to identify gaps in decision-making, unclear ownership, dependencies, and implementation risks.

• Sound operational judgment and confidence in recommending readiness actions and tradeoffs.

• High attention to detail, adaptability, and a commitment to dependable implementation.

• Bachelor’s degree preferred; relevant experience will be taken into account.

• Experience in regulated industries, sustainability, producer responsibility, membership organizations, compliance operations, or another deadline-driven environment is preferred.

• Familiarity with CRM, case-management, portals, workflows, Jira, reporting, or related operational systems is preferred.

• Certifications in process improvement, business analysis, project management, training, or change management are an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.