Lead Producer, Services Readiness

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the principal expert in Producer Services for the implementation of new and evolving business-process requirements.

• Convert sanctioned policies, programs, regulatory, financial, and operational decisions into workflows and operational mandates for Producer Services.

• Analyze both current and future processes, including roles, handoffs, decision-making rights, controls, exceptions, and escalation pathways.

• Evaluate operational feasibility, impacts, staffing needs, documentation, data, knowledge, controls, and readiness for escalation prior to launch.

• Oversee the implementation and operationalization of agreed-upon Producer Services processes in collaboration with process owners and functional leaders.

• Draft and update Standard Operating Procedures (SOPs), process maps, job aids, checklists, decision trees, intake procedures, queue-routing guidelines, and escalation protocols.

• Manage the transition of approved requirements from design into daily operations and ensure the stability of processes is handed over to ongoing operational owners.

• Create and coordinate operational training, facilitator materials, scenarios, staff job aids, process guidance, and readiness resources.

• Facilitate or assist in training sessions and coordinate operational launch strategies, readiness checkpoints, communication inputs, staffing considerations, and contingency plans.

• Aid in post-launch stabilization by monitoring inquiries, handoff issues, process exceptions, and operational challenges.

• Collaborate with the Producer Solutions Product Owner on process requirements, workflows, business rules, exceptions, systems development, testing readiness, User Acceptance Testing (UAT), business approval, and system releases.

• Work in conjunction with Compliance, Finance, Producer Support, and other partner functions while ensuring appropriate ownership boundaries are maintained.

• Track operating results and suggest enhancements for processes, controls, training, and readiness.

• Maintain traceable and audit-ready documentation of decisions, requirements, controls, ownership, evidence, approvals, and implementation status.

• Provide analysis and recommendations to the leadership of Producer Services; undertake other related tasks as assigned.

⛳️ Requirements

• 3-5 years of experience in business operations, process implementation, operational readiness, service delivery, business analysis, change management, project delivery, or a similar environment.

• Proven experience in implementing new or modified business processes across various teams.

• Proficiency in developing SOPs, workflows, training materials, controls, readiness plans, and launch procedures.

• Experience acting as a business-process subject matter expert and coordinating efforts among operational and technical teams.

• Background in supporting system implementations, requirements development, UAT, business acceptance, or post-launch stabilization.

• Experience in facilitating operational training and promoting the adoption of new processes.

• A Bachelor’s degree is preferred; relevant experience will be taken into account.

• Experience in regulated industries, sustainability, producer responsibility, membership organizations, compliance operations, or similar deadline-driven environments is preferred.

• Familiarity with CRM, case management, portals, workflow systems, Jira, reporting, or related operational systems is preferred.

• Certification in process improvement, business analysis, project management, training, or change management is advantageous.

• Strong skills in business-process design, implementation, and operationalization.

• Excellent facilitation, training, organizational, written communication, documentation, and follow-through abilities.

• Capability to translate approved requirements into workflows, roles, controls, and operational instructions.

• Ability to identify missing decisions, unclear ownership, dependencies, and implementation risks.

• Strong operational judgment, adaptability, and attention to detail.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.

• Competitive salary and performance-based bonuses.