Lead Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and uphold the performance standards for each active account throughout all three Growth pods.

• Monitor account statuses—green, yellow, and red—and ensure that appropriate measures are implemented.

• Facilitate the weekly account health review and deliver a data-driven account health report to the Head of Growth.

• Recognize early indicators that may signal account deterioration or potential churn.

• Spearhead efforts to rescue red accounts, coordinating resources across pods and taking ownership of the save plan, timeline, and results.

• Mentor Pod Leads on performance techniques, strategies, account analytics, and capability enhancement.

• Collaborate with the Head of Growth on decisions regarding team capacity, account expansion, staffing, performance, and client mix.

• Oversee the AI-assisted account health component by identifying, testing, validating, and scaling AI workflows.

• Ensure human account owner approval for significant campaign, budget, and client-related decisions.

• Sustain account health and reporting for a designated client portfolio.

• Proactively create innovative solutions and address account emergencies.

• Collaborate closely with TNT executives and high-level stakeholders within client organizations, with a focus on retention and strategic initiatives.

⛳️ Requirements

• Over 7 years of extensive experience and expertise in Google Ads and Meta platforms.

• Proficiency in designing conversion signals is essential.

• Experience in constructing offline conversion pipelines is required.

• Familiarity with value-based bidding is necessary.

• Competence in correcting conversions is expected.

• Ability to manage bid strategy transitions is a must.

• Skill in reconciling data is required.

• Expertise in retention and account triage is essential.

• At least 2 years of leadership experience overseeing media buyers.

• Minimum of 3 years of experience within a marketing agency.

• Strong aptitude for AI, including the capability to create and manage agents, skills, and automation processes.

• Excellent organizational and communication skills are necessary.

• Capability to manage projects effectively is required.

• Proficient presentation skills are a must.

• Experience in client management and building relationships is essential.

• Ability to collaborate closely with executives and high-level clients is required.

🏝️ Benefits

• Commission on accounts you manage.

• Comprehensive benefits package.

• Flexible paid time off (PTO).

• Fully remote work environment.

• Opportunities for growth and advancement as the company scales.