Lead Family Support Educator

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Provide expert field-based leadership to a designated geographical team of Family Support Educators.

• Direct a team of FSEs, ensuring effective education on disease state, products, and ongoing therapy management.

• Spearhead strategic and tactical initiatives.

• Act as the primary escalation point for FSE issues and the main contact for Regional Directors, National Sales Director, AIR team, MSL team, and Case Management/Hub leadership.

• Guide internal teams across sales, Hub Leadership, and other commercial functions to achieve shared objectives.

• Offer expert insights to training, marketing, advocacy, medical, and leadership stakeholders to create tools and resources addressing educational gaps and therapy management strategies.

• Maintain comprehensive knowledge of disease state, product, and Acadia Customer Support Programs, which include Hub-related and Patient Assistance Programs and ambassador speaker programs.

• Build relationships with local, regional, and national advocacy groups.

• Assess education messaging needs and formulate compliant plans, overseeing cross-functional execution.

• Work in collaboration with the Rare Disease National Director on FSE training and onboarding, Patient Support Services initiatives, FSE team development, and performance metrics.

• Cultivate and mentor team members.

• Supervise and guide hiring, performance management, promotions, and other personnel actions.

• Ensure actions adhere to Acadia policies and values.

⛳️ Requirements

• Bachelor’s degree and approximately eight (8) years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with significant experience and technical expertise related to access and reimbursement; an MBA is advantageous.

• At least three (3) years of recent leadership experience, including responsibilities for leading teams, enhancing performance, developing talent, and fulfilling organizational objectives.

• Strong preference for experience in Rare Disease, new product launch, Advocacy, and Medicaid and Medicare expertise, along with a solid background and understanding of the field environment in the healthcare industry.

• Equivalent combinations of relevant education and applicable job experience may be considered.

• Proven experience in leading a team to meet organizational goals.

• Patient-centric mindset with a high degree of emotional intelligence and empathy.

• Strong preference for experience in patient/caregiver education.

• Exceptional organizational and time management abilities.

• Comprehensive understanding of the market access landscape, including patient services programs and commercial/government plans.

• Demonstrated success in New Product Launch.

• Strong background and understanding of the healthcare field environment.

• Strong preference for experience in Rare Disease and Advocacy.

• Familiarity with HIPAA rules and regulations regarding patient privacy.

• Excellent written and verbal communication and presentation skills.

• Ability to manage expenses within designated budgets.

• Adaptability and flexibility in an ever-changing environment.

• Quick learner capable of adjusting rapidly.

• Proficient in managing cross-functional communication both internally and externally among diverse customers.

• Proven history of successful cross-functional collaboration.

• Willingness to travel up to 70% of the time.

• Ability to meet third-party and additional local, state, and federal vaccination requirements for in-person field coaching, customer visits, healthcare office access, and medical congresses/conferences.

🏝️ Benefits

• Discretionary bonus and equity awards based on individual and organizational performance.

• Competitive base salary, bonus, and ongoing equity packages for new hires.

• Medical, dental, and vision insurance.

• Employer-paid life, disability, business travel, and EAP coverage.

• 401(k) Plan with a fully vested company match of 1:1 up to 5%.

• Employee Stock Purchase Plan with a 2-year purchase price lock-in.

• Over 15 vacation days.

• 13–15 paid holidays, including office closure between December 24th and January 1st.

• 10 days of paid sick leave.

• Paid parental leave benefit.

• Tuition assistance.