Lead Entertainment Consultant, Tour Performance

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the daily performance of active touring shows from the booking stage through to post-event analysis.

• Facilitate cross-departmental collaboration involving Client Success, Marketing, Product, Operations, Finance, and Business Operations.

• Assess the health of the concert lifecycle and proactively recognize opportunities or risks that may affect show performance.

• Ensure clients and promoters receive steady communication and support throughout the entire touring process.

• Coordinate on-sale readiness among both internal teams and external stakeholders.

• Provide support to promoters and venue partners prior to, during, and after on-sale events.

• Monitor on-sale performance and document insights to enhance future events.

• Offer on-site assistance for significant events and strategic client engagements as required.

• Maintain an overview of the touring pipeline and the active show portfolio.

• Create regular performance dashboards, client updates, and executive reports.

• Analyze historical performance data to pinpoint operational enhancements and emerging trends.

• Act as the primary contact for promoters, venue partners, and other stakeholders on a day-to-day basis.

• Organize client meetings, business reviews, and roadshows in support of the lead for the touring department.

• Raise strategic issues while effectively addressing operational challenges independently.

• Cultivate strong, trusted relationships through responsive service and operational excellence.

⛳️ Requirements

• A minimum of 4 years of experience in live entertainment, ticketing, touring, venue operations, or event management.

• Direct experience collaborating with promoters, venues, booking agencies, or artist management.

• Strong project management and organizational capabilities, with the ability to handle multiple concurrent events.

• Proficient in utilizing data and reporting to drive operational enhancements.

• Exceptional communication and relationship management skills.

• Ability to succeed in a dynamic, cross-functional environment with changing priorities.

🏝️ Benefits

• Flexible work environment, allowing you to choose how many days a week to work in the office or the option to work 100% remotely.

• A work-from-home stipend to assist with your home office setup.

• Unlimited paid time off (PTO).

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching program.

• Student loan matching initiative.

• Comprehensive health, vision, dental, and life insurance coverage.

• Up to $25,000 allocated for family building, reproductive health services, and gender-affirming care.

• $500 annually for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 quarterly to spend on tickets for live events.

• Annual subscription to either Spotify, Apple Music, or Amazon Music.