Lead Engineer – Platform, Special Projects

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the architecture and implementation of industry solutions, guiding them from the identification of customer issues through experimentation, validation, and large-scale production launch.

• Balance speed and scale by delivering lean versions for customer feedback and refining successful solutions into reusable platform features.

• Create a versatile industry layer that includes configurable objects, workflows, templates, and automations tailored for various verticals, without altering the core product.

• Develop integrations with food delivery platforms, payment processors, and booking or ticketing systems.

• Establish standards for version control, feature-flag deployments, and rollbacks across numerous accounts and sub-accounts.

• Construct dependable event-driven systems for real-time processing of orders, reservations, check-ins, and payments.

• Work alongside core platform teams to offer safe and well-documented extension points.

• Guide and mentor engineers by providing technical direction, conducting code reviews, and fostering quality and reliability practices.

• Enhance observability, performance, and error management across industry workflows and integrations.

• Collaborate with product and go-to-market teams to pinpoint high-impact vertical opportunities while assessing customer adoption and time-to-value.

⛳️ Requirements

• A minimum of 7 years of experience in backend or platform engineering.

• At least 2 years in a technical leadership capacity.

• Extensive experience in designing configurable, multi-tenant platforms, including metadata-driven data models, workflow engines, or templating systems.

• Proven history of bringing products or significant features from inception to production.

• Demonstrated ability to navigate unfamiliar domains, quickly learn from experts, and translate insights into technical designs.

• Strong product and customer awareness, linking technical decisions to business results.

• Experience in building third-party integrations, encompassing OAuth flows, signed webhooks, data synchronization, and error recovery.

• Solid understanding of security, scalability, and data isolation within multi-tenant SaaS environments.

• Exceptional communication skills, engaging effectively with engineers and non-technical stakeholders.

• Bonus: Experience with vertical SaaS or industry clouds such as Salesforce Industries, Toast, or Eventbrite.

• Bonus: Hands-on experience with integrations for food delivery, POS systems, reservations, or event ticketing.

• Bonus: Familiarity with payment flows including Stripe Connect, deposits, and refunds.

• Bonus: Knowledge of scoped permissions, event hooks, and audit trails.

• Bonus: Experience in packaging features as installable applications or templates for clients and partners.

• Backend technologies: TypeScript on Node.js with NestJS; REST APIs documented using OpenAPI/Swagger.

• Frontend technologies: Vue 3, TypeScript, Pinia, and Tailwind.

• Data and messaging infrastructure: Firestore, MongoDB-compatible mode via Mongoose, Elasticsearch, Redis, Google Cloud Pub/Sub, and Cloud Tasks.

• Cloud and deployment tools: Google Cloud Platform, Docker, Kubernetes (GKE) with Istio, Jenkins, and GitHub Actions.

• Observability and quality tools: Prometheus, Cloud Logging, Sentry, Jest, Vitest, and Playwright.

🏝️ Benefits

• Global, remote-first organization.

• Equal Opportunity Employer.

• Employee demographic information is voluntary and will not affect application status.

• Privacy Policy available for review.