Lead Developer – Mid Office Team

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead, mentor, and provide daily guidance to the Mid-Office Development Team.

• Conduct regular team meetings and huddles to identify roadblocks, communicate priorities, and set expectations.

• Review team deliverables and offer constructive feedback to ensure quality and consistency.

• Foster collaboration, accountability, and a culture of continuous improvement within the team.

• Collaborate with internal stakeholders to gather, clarify, and document business requirements.

• Define the scope of customer requests for quality-control programming and develop effective technical solutions.

• Analyze existing processes and systems to pinpoint opportunities for optimization and automation.

• Suggest enhancements that improve operational efficiency and enhance customer experience.

• Design, develop, test, document, and maintain mid-office programming solutions and routines.

• Create and refine scalable, efficient, and reliable quality-control scripts and automated processes.

• Ensure code is thoroughly tested and integrates seamlessly into existing environments.

• Provide technical support to both internal and external customers.

• Engage in troubleshooting, issue resolution, and ongoing system improvements.

• Audit business processes and workflows for accuracy, compliance, and efficiency.

• Identify opportunities to streamline operations through technology and automation.

• Support continuous improvement initiatives across Travel Technology and Operations teams.

• Collaborate with Business Solutions, Information Technology, and Operations teams to design, develop, and support mid-office solutions that enhance travel consultant productivity, reduce operational errors, and drive organizational efficiency.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a suitable combination of education and experience.

• Extensive experience with GDSX COMPLEAT or a similar mid-office quality-control platform in the travel industry.

• Familiarity with multiple Global Distribution Systems (GDS).

• A minimum of two years of experience in a Microsoft .NET development environment.

• At least two years of experience with Microsoft SQL Server, preferably SQL Server 2012 or later.

• Two or more years of experience with Microsoft Access.

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Strong leadership, coaching, and team development capabilities.

• Exceptional analytical, problem-solving, and troubleshooting skills.

• Strong written and verbal communication abilities.

• Capacity to manage multiple priorities in a fast-paced environment.

• Experience in translating business requirements into technical solutions.

• Ability to work efficiently with cross-functional teams and stakeholders.

• Capability to remain seated and work at a computer for extended periods.

• Preferred: three or more years of experience in business operations or information technology within the hospitality or travel industry.

• Preferred: experience in corporate travel management or as a travel agency professional.

• Preferred: project management experience.

• Preferred: familiarity with SAP BusinessObjects.

• Preferred: experience as a travel reservationist or travel agent.

🏝️ Benefits

• Salaried full-time employment.

• Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.

• On-call support availability as required.

• Occasional travel opportunities or requirements.