Lead Data Center Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute hands-on tasks such as rack-and-stack operations, equipment staging, cabinet preparation, server and switch installations, cable management, and cabinet closeout procedures.

• Oversee daily field operations for technicians, helpers, and subcontractors; delegate tasks, track progress, and ensure the team adheres to the project plan.

• Route, dress, label, connect, and diagnose issues with copper and fiber-optic cabling while adhering to drawings, port maps, cable schedules, and work instructions.

• Review work for accuracy in labeling, port placements, bend radius, cable dressing, cleanliness, slack, photographs, test results, and overall quality; address issues promptly.

• Accurately document serial numbers, asset tags, MAC addresses, photographs, completion records, redlines, test results, and updates to the issue log.

• Deliver clear daily updates on completed tasks, obstacles, rework, outstanding items, risks, and subsequent steps; escalate conflicts in scope and field conditions promptly.

• Exemplify safe and professional behavior in secure customer environments, including the use of PPE, maintaining cleanliness, adhering to access requirements, confidentiality, and exercising stop-work authority when necessary.

• Participate in ongoing security awareness training and adhere to company policies.

• Recognize and report security risks to the relevant Executive Leadership Team member and assist in remediation initiatives.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 4 years of experience in data center, telecommunications, structured cabling, low-voltage, or network infrastructure installation.

• Proven experience in leading technicians, helpers, subcontractors, or small field teams while maintaining a hands-on approach to work.

• Practical understanding of copper and fiber cabling, rack installation, server and switch setups, cable management, labeling, testing, and issue remediation.

• Capability to interpret and implement rack elevations, cabinet IDs, U positions, port maps, cable schedules, drawings, runbooks, checklists, and field instructions.

• Knowledge of fiber cleaning and inspection, connector maintenance, polarity, bend radius, fundamentals of VFL/OLTS/OTDR, wiremap, and basic copper testing concepts.

• Strong skills in quality control, documentation, communication, problem-solving, and customer service, with the discernment to verify before proceeding.

• Valid driver's license.

• Willingness to use rental vehicles and travel 75%-90% of the time.

• Capability to work extended hours and non-standard schedules.

• Physical ability to lift and carry up to 50 pounds in active job site environments.

🏝️ Benefits

• Unlimited Paid Time Off (PTO)

• Incentive compensation plans for all employees

• Company-funded 401k contributions

• Zero-cost employer-covered health insurance

• Annual BYOD (Bring Your Own Device) reimbursement up to $500

• Paid Parental Leave

• Transparent and candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

• Diverse, respectful, quirky, and high-performing colleagues