Customer Success Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Unbox, assemble, install, and calibrate CTE/STEM equipment including robotics, mechatronics, pneumatics, PLCs, and pumps.

• Perform functionality checks and troubleshoot any issues to guarantee that equipment operates at full capacity.

• Keep precise records of installation, testing, and validation processes.

• Adhere to safety standards, manufacturer guidelines, and school/district regulations.

• Train instructors and staff on equipment functionalities, safe usage, and instructional integration.

• Set up classrooms and laboratories, covering layouts, power/network connections, and safety inspections.

• Prepare necessary tools, consumables, and materials for immediate use.

• Provide exceptional customer service as Meteor’s primary representative.

• Offer continual troubleshooting and first-line support, escalating more complicated issues when necessary.

• Discuss potential system upgrades, accessory options, and service opportunities with customers.

• Collect customer feedback to drive internal improvements for products and services.

• Ensure that installations create ready-to-learn environments in classrooms.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Technical certifications in automation, robotics, mechatronics, PLCs, or related disciplines (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).

• Excellent customer-facing abilities — friendly, approachable, and skilled at establishing rapport quickly.

• Outstanding communication skills — capable of explaining equipment operations, addressing instructor inquiries, and discussing potential upgrades or service options.

• Strong technical skills with mechanical, electrical, and computer-based systems.

• Proficient in interpreting wiring diagrams, technical manuals, and installation instructions.

• Familiarity with safety and compliance standards applicable in lab/classroom settings.

• Valid driver’s license and a willingness to travel extensively (regionally and nationally).

• Professional demeanor in educational and training settings.

• 1–3 years of experience in field service, technical support, or lab installation within education, training, or manufacturing sectors.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Access to telemedicine, mental health, and wellness resources.

• Options for Health Savings and Flexible Spending Accounts.

• A 401(k) retirement plan featuring pre-tax and Roth contribution options, along with employer matching.

• Employer-paid and voluntary life, disability, and supplemental insurance options.

• Paid time off and company-paid holidays.

• Paid volunteer time.

• Parental and family caregiver leave.

• Resources for benefits navigation and retirement planning.

• Annual merit pay review.