Lead Analyst, Reporting and Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop effective and scalable reporting tools and systems that minimize manual reporting tasks.

• Standardize essential metrics to ensure leaders have a unified understanding of performance and success.

• Create real-time dashboards and reporting across various programs, channels, and teams.

• Guarantee consistent utilization of Tableau, Salesforce, AWS, and vendor platforms for informed decision-making.

• Convert complex operational datasets into dashboards and visualizations that provide clear, actionable insights.

• Detect and rectify data quality and structural issues within large operational datasets.

• Uncover root causes of performance discrepancies and propose specific corrective measures.

• Act as the primary resource for translating data into business-relevant insights and recommendations.

• Manage reporting and analytics requests from across the team and through intake processes.

• Proactively seek opportunities to enhance performance and influence priorities.

• Transition reporting from historical summaries to forward-looking insights.

• Create and prepare the insight layer for Business Reviews with senior leadership.

• Identify risks and trade-offs, facilitating clear decision-making and follow-up actions.

• Highlight trends and emerging risks before they impact performance.

• Collaborate cross-functionally with Technology, Operations, and Program teams to enhance data quality and accessibility.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience with tools such as Tableau, AWS, Python, SQL, and Salesforce.

• Strong proficiency in Tableau, including dashboard design, calculated fields, and visualizations.

• Technical expertise in connecting to and integrating backend data sources, including SQL databases, APIs, and data warehouses.

• Advanced Excel capabilities, encompassing complex formulas and pivot tables.

• Robust data visualization skills.

• Experience handling large datasets and transforming them into actionable insights.

• Strong consultative, analytical, planning, and organizational abilities.

• Excellent prioritization skills with the ability to reorganize workflows based on emerging requests.

• Capacity to work effectively in ambiguous situations and establish clarity and a path forward.

• Commitment to the College Board’s mission.

• Willingness to travel 4–6 times a year to College Board offices or for College Board business.

• Authorization to work in the United States.

• Passion for enhancing educational and career opportunities and mission-driven work.

• Curiosity and enthusiasm for emerging technologies, including AI-driven solutions.

• Strong written and verbal communication skills, with clarity and conciseness.

• A learner’s mindset and dedication to personal growth.

• A strong desire for impact and excellence.

• A collaborative and empathetic approach.

• Relevant certifications in Tableau, Data Analysis, and Salesforce are preferred.

• Experience working in or with call center operations is preferred.

🏝️ Benefits

• Fully remote work option available for candidates residing near College Board offices.

• Hybrid work option (Tuesday and Wednesday in office) for candidates living close to College Board offices.

• Travel opportunities for in-person meetings related to business purposes.

• Comprehensive compensation and benefits package.

• Location-adjusted salaries.

• Transparent discussions regarding compensation and benefits.

• Supportive team environment and meaningful career development.

• Self-sustaining nonprofit organization.