Lead Analyst, Commercial Data – AI

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Provide comprehensive analytical and AI enablement support for DePuy Synthes' global Commercial systems and operations.

• Develop and manage customer data assets, ensuring source-of-truth datasets, clear data definitions, quality monitoring, documented logic, and reproducibility.

• Oversee and enhance data accuracy, completeness, and consistency across various systems.

• Design and assess generative AI use cases, including message variant generation, subject line testing, content summarization, and agent assistance.

• Implement guardrails, human validation, and measurement strategies for GenAI solutions.

• Collaborate on the analytics intake process and prioritize initiatives for CRM and other Commercial platforms.

• Convert vague business inquiries into structured hypotheses, analytical strategies, and actionable deliverables.

• Define and standardize KPI frameworks, translating business requirements into clean, usable data models.

• Relay data structure insights to leadership and cross-functional teams.

• Ensure adherence to data privacy, consent, security, and AI governance regulations.

• Identify bias and fairness concerns while proposing effective mitigations.

• Mentor analysts on analytical rigor, SQL best practices, and experimentation methodologies.

⛳️ Requirements

• A minimum of 5 years of experience in analytics, data science, or marketing/customer analytics, including practical experience with CRM/lifecycle measurement.

• Proficiency in advanced SQL, encompassing complex joins, window functions, and common table expressions (CTEs).

• Practical experience with Alteryx Designer for building, automating, and optimizing end-to-end data workflows.

• Capability to clean, blend, and transform large, intricate datasets from diverse sources.

• In-depth knowledge of Orthopaedics products, procedures, and customer demographics.

• Experience in translating business inquiries into hypotheses, analytical methodologies, and clear recommendations regarding optimal data structures.

• Strong ability to collaborate with cross-functional stakeholders and influence outcomes without direct authority.

• Familiarity with CRM data privacy principles, including consent, suppression, and handling of personally identifiable information (PII).

• Exceptional written and verbal communication skills, with the ability to create materials suitable for executive review.

• Experience with CRM and Commercial platforms like Salesforce Life Science Cloud, Marketing Cloud, Movemedical, or Tableau Server.

• Familiarity with cloud data warehouses such as Reltio, AWS, Snowflake, SAP, Redshift, or Databricks.

• Experience in customer identity resolution, attribution methods, and performance concepts.

• Hands-on experience in evaluating or implementing GenAI solutions, including prompting, retrieval-augmented generation, evaluation, and guardrails.

• Proficiency with BI tools like Power BI or Tableau, along with semantic modeling experience.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.