Lead Account Technology Strategist – ATS

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Cultivate strategic partnerships and relationships with technical influencers, key decision-makers, and executives of customers.

• Identify essential revenue-generating use cases that are supported by Citrix solutions.

• Evaluate how Citrix solutions align with and can fulfill customers' business priorities.

• Create customer success roadmaps that enhance vital customer use cases and boost solution adoption.

• Coordinate cross-functional teams and resources to ensure the achievement of customer success objectives.

• Articulate solution value from both business and technical perspectives.

• Address technical and/or business objections while facilitating adoption and renewal processes.

• Establish and sustain regular communication with key customer contacts.

• Act as the primary trusted point of contact for customer relationship management and technical support issues.

• Deliver technical presentations and, when necessary, conduct product demonstrations either remotely or on-site.

• Assign and review tasks across complex, multi-product engagements.

• Lead and oversee the definition of success criteria, design, and development of multi-product proofs of concept.

• Provide thought leadership on industry trends and insights.

• Maintain a thorough understanding of competitive solutions and offerings.

• Contribute to the broader creation of team value and technical knowledge sharing.

• Guide, coach, and mentor less experienced ATSs and cross-functional team members.

• Foster team development through knowledge sharing, coaching, and mentorship.

⛳️ Requirements

• Over 8 years of experience in presales, solution engineering, technical consulting, field CTO roles, or other relevant fields.

• More than 8 years of experience in supporting, designing, or delivering enterprise technology solutions.

• In-depth knowledge of business value drivers associated with critical technology purchases.

• Strong analytical, critical-thinking, and negotiation skills, particularly with senior stakeholders.

• Capability to navigate complex, sometimes ambiguous, customer issues by collecting and analyzing information to determine the best course of action.

• Exceptional written and verbal communication abilities.

• Skill in adapting technical presentations for audiences with varying levels of technical understanding.

• Recent experience with Citrix and/or NetScaler technologies.

• Willingness to travel up to 60% of the time to customer sites, corporate offices, and events.

• Experience collaborating with technology service providers, ISVs, and channel partners.

• A Bachelor’s Degree in Computer Science (or a related field) or equivalent work experience.

• Proven track record in promoting the adoption of technical solutions alongside Enterprise sales teams and/or within a complex organization.

• Experience across various technical security domains, including IAM, Zero Trust, virtualization, endpoint management, thin client computing, ADC infrastructure, traffic management/load balancing, WAF, and observability.

• Familiarity with Microsoft Azure, Amazon Web Services, and/or Google Cloud Platform.

🏝️ Benefits

• U.S.-based employees typically receive access to healthcare.

• Life insurance and disability benefits are provided.

• A 401(k) plan with company matching is available.

• Certain positions qualify for annual bonuses and sales incentives, contingent on the applicable plan, role, and individual performance.