Lead Account Services Manager – Motors and Drives

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers and follow up to secure service projects while achieving growth objectives.

• Serve as the primary point of contact for customers.

• Collaborate with leaders in Engineering, Parts, Services, and Projects to facilitate actions and address customer concerns.

• Work alongside Operations, Engineering, Training, and Purchasing teams to resolve product-related issues.

• Optimize plant availability and the utilization of purchased services, including parts, field service, upgrades, and other GE service offerings.

• Convert customer needs and requirements into detailed action plans.

• Drive internal initiatives to achieve targeted outcomes.

• Formulate long-term plans for customer success.

• Gain a thorough understanding of customer organizations, their assets, potential downtime losses, and the installed base.

• Ensure compliance with warranty and service commitments, including timely delivery, quality standards, contract adherence, and service-order profitability.

• Conduct site visits and regular calls to cultivate relationships and promote service upselling.

• Share insights to enhance standardization and operational efficiency.

• Assist in both pre- and post-contractual administration and management.

• Oversee contract terms, conditions, and claims management.

• Define, manage, and implement risk modeling activities.

• Define, manage, and execute the contract estimating processes for tenders and project evaluations.

⛳️ Requirements

• A Bachelor's degree from an accredited university or college, or equivalent experience with a high school diploma/GED.

• Six years of experience in Services, Sales, or Engineering.

• Willingness to travel up to 30% of the time.

• Prior experience in a customer-facing role.

• Familiarity with motors and drives technologies.

• Background in a customer-facing Service Delivery or Project Management role within a Service environment.

• Demonstrated experience in the Industry, Metals, or Oil & Gas sectors, with technical knowledge in power generation, metals, mining, and plastics processes.

• Proven ability to maintain long-term client relationships, deliver service offerings, and meet strict deadlines.

• Strong attention to detail in financial tracking and service reporting.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Variable incentive compensation.

• Healthcare, prescription drug, dental, and vision coverage.

• Health Care Flexible Savings Account.

• Health Reimbursement Account.

• Limited Purpose Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee assistance program.

• Defined contribution 401(k) plan.

• Employee life insurance.

• Optional dependent life insurance.

• Employee accidental death or dismemberment insurance coverage.

• Salary continuance program benefits for disability.

• Optional long-term disability coverage.

• Pre-tax transportation/commuter program.

• Paid holidays.

• Paid time off.

• Parental leave.

• Layoff plan for salaried employees.

• Tuition reimbursement program.

• Access to Cariloop.

• Adoption assistance.

• Optional identity theft prevention insurance.

• Optional personal legal assistance.

• Optional personal excess liability insurance.

• Opportunities for professional development.

• Relocation assistance.

• Discretionary annual bonus.

• Health Coach access.

• 24/7 nurse-based resource.

• GE Vernova Retirement Savings Plan with company matching contributions and retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• 12 paid holidays.

• Permissive time off.