Lead Account Services Manager – Motors and Drives

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers and follow up to secure service projects and achieve growth objectives.

• Serve as the primary point of contact for customers.

• Collaborate with leaders in Engineering, Parts, Services, and Projects to take action and address customer concerns.

• Work alongside Operations, Engineering, Training, and Purchasing teams to resolve product issues and enhance plant availability.

• Optimize the use of purchased services, including parts, field service, upgrades, and other GE service offerings.

• Convert customer needs and specifications into comprehensive plans and drive internal execution.

• Collaborate with customers on strategies for long-term success by understanding their organization, assets, potential downtime losses, and installed base.

• Ensure compliance with warranty and service obligations, including timely delivery, quality assurance, contract adherence, and service-order profitability.

• Conduct site visits and regular calls with customers to strengthen relationships and promote service upselling.

• Share insights gained to enhance standardization and efficiency.

• Assist in the management and administration of pre- and post-contractual processes.

• Oversee contract terms, conditions, and claims.

• Define, manage, and carry out risk modeling activities.

• Define, manage, and execute contract estimation processes for bids and project evaluations.

• Plan and implement activities within established functional practices and procedures.

⛳️ Requirements

• Bachelor's degree from an accredited institution or equivalent experience with a high school diploma / GED.

• 6 years of experience in Services, Sales, or Engineering.

• Willingness to travel up to 30%.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

• Previous experience in a customer-facing role.

• Working knowledge of motors and drives technologies.

• Experience in a customer-facing Service Delivery or Project Management role within a service environment.

• Industry experience in Metals or Oil & Gas, with technical expertise in power generation, metals, mining, or plastics processes.

• Proven ability to maintain long-term client relationships, deliver service offerings, and meet stringent deadlines.

• Strong attention to detail regarding financial tracking and reporting of services.

• Focus on ownership and accountability in delivering customer solutions and ensuring service profitability.

🏝️ Benefits

• Eligibility for variable incentive compensation.

• Comprehensive healthcare, prescription drug, dental, and vision coverage.

• Health Care Flexible Savings Account.

• Health Reimbursement Account.

• Limited Purpose Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee assistance program.

• Defined contribution 401(k) plan with company matching and retirement contributions.

• Employee life insurance.

• Optional dependent life insurance.

• Accidental death or dismemberment insurance.

• Salary continuance program benefits for disability.

• Optional long-term disability coverage.

• Pre-tax transportation/commuter program.

• Paid holidays, including 12 designated holidays.

• Paid time off / permissive time off.

• Parental leave / paid parental leave.

• Layoff plan for salaried employees.

• Tuition reimbursement / tuition assistance.

• Cariloop support.

• Adoption assistance.

• Optional identity theft prevention insurance.

• Optional personal legal assistance.

• Optional personal excess liability insurance.

• Access to a Health Coach from GE Vernova.

• Opportunities for professional development.

• Relocation assistance.